# Event Details - **Event Name**: The 24/7 Service Desk: Handling Enquiries While You Sleep - **Event Start and End Date**: Thu, 24 Sep, 2026 at 09:00 am – Thu, 24 Sep, 2026 at 10:30 am (+08:00) - **Event Description**: Live Webinar in collaboration with Belmont Business Enterprise Centre Inc.About this EventStop letting leads go cold. Start winning customers while you rest.As a small business owner, you can not be glued to your phone 24/7, but customers still expect instant responses. In the digital age, even a 4-hour delay can mean a lost sale.This workshop shows you how to bridge the gap between “away from desk” and “open for business.” We’ll move beyond robotic out-of-office messages and teach you how to configure intelligent auto replies with a warm, human, and helpful tone. Plus, we will tackle one of the most stressful parts of business: Google Reviews. Learn how to turn feedback even the tough stuff into your greatest marketing asset in seconds.Learning OutcomesIntelligent Automation: Set up automated response systems that actually answer questions instead of just saying “we’ll get back to you.”The Warm Human Tone: Master the art of Humanized AI so customers feel heard and valued, even when you’re not there.Google Review Mastery: A 30-second workflow to respond to positive, neutral, and negative reviews with professional grace.Conflict De-escalation: Templates and techniques to handle difficult customers and turn a 1-star complaint into a 5-star recovery.Lead Retention: Build a “no leak” funnel where every enquiry is captured and nurtured automatically until you can take over.Key Topics CoveredHow to set up smart, humanized auto-repliesStrategies for responding quickly to Google ReviewsConflict de-escalation communication techniquesPractical workflows to keep leads warmStandardizing your brand voice across all customer interactionsWho Should AttendService-Based Businesses: Hairdressers, trades, consultants who are often busy “on the tools” and can’t always answer the phone.Retail & Hospitality Owners: Businesses managing high volumes of Google Reviews and customer enquiries.One-Person Operations: Entrepreneurs who need a virtual receptionist without the salary costs.Small Business Teams: Teams looking to unify their brand voice across all customer touchpoints.==========================================Refund and Cancellation PolicyCancellation Windows14+ days before: Full transfer to another session or course credit (less platform fees). Refunds are at WA AI Hub’s discretion and may incur an admin fee.7–13 days before: Transfer or credit only, subject to availability. No cash refunds for change-of-mind.Less than 7 days before: No refunds, credits, or transfers for change-of-mind. Exceptional circumstances considered at our discretion.No-show/Partial attendance: No refund or credit is provided, except as required by Australian Consumer Law.Substitutions & ChangesSubstitutions: Permitted up to 24 hours before the session. Please provide attendee details in writing.Organiser Changes: If we cancel or significantly reschedule, you will receive a full transfer, credit, or refund per Australian Consumer Law.Our services include guarantees that cannot be excluded under Australian Consumer Law. Platform fees may be non-refundable if retained by the third-party provider.How to request a remedyEmail Junita at junita@wahub.ai or call (08) 6156 4865. Include your name, session title, and booking reference.By registering, you acknowledge this policy and your statutory rights under Australian Consumer Law.#SmallBusiness #CustomerExperience #Automation #GoogleReviews #HumanizedAI #CXInsight #Marginpreneur #BusinessGrowth #DigitalTools #CommunityEmpowerment - **Event URL**: https://allevents.in/perth/the-24-7-service-desk-handling-enquiries-while-you-sleep/100001987478258974 - **Event Categories**: workshops, calendar, business, art, virtual, webinar - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 1 hour 30 minutes - Location: The Platform - Languages: English ## Ticket Details - **Ticket Price Range**: min: 173.98, max: 173.98, currency: AUD ## Event venue details - **city**: Perth - **state**: WA - **country**: Australia - **location**: The Platform - **lat**: -31.95745479999999 - **long**: 115.8659785 - **full address**: The Platform, 256 Adelaide Terrace, Perth, Australia ## Event gallery - **Alt text**: The 24/7 Service Desk: Handling Enquiries While You Sleep - **Image URL**: https://cdn-az.allevents.in/events2/banners/df807526aaede3ef3fb1f3d753f5c11cf2edd2388496d4b7420bd8e31be883ed-rimg-w1200-h600-dc183848-gmir.jpg?v=1786640209 ## FAQs - **Q**: When and where is The 24/7 Service Desk: Handling Enquiries While You Sleep being held? - **A:** The 24/7 Service Desk: Handling Enquiries While You Sleep takes place on Thu, 24 Sep, 2026 at 09:00 am to Thu, 24 Sep, 2026 at 10:30 am at The Platform, 256 Adelaide Terrace, Perth, Australia. - **Q**: Who is organizing The 24/7 Service Desk: Handling Enquiries While You Sleep? - **A:** The 24/7 Service Desk: Handling Enquiries While You Sleep is organized by WA AI Hub. - **Q**: Who is this event for? Is it right for me? - **A:** The 24/7 Service Desk: Handling Enquiries While You Sleep is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Perth, this event is thoughtfully curated to deliver a standout experience worth every moment. If The 24/7 Service Desk: Handling Enquiries While You Sleep sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "The 24/7 Service Desk: Handling Enquiries While You Sleep", "image": "https://cdn-az.allevents.in/events2/banners/df807526aaede3ef3fb1f3d753f5c11cf2edd2388496d4b7420bd8e31be883ed-rimg-w1200-h600-dc183848-gmir.jpg?v=1786640209", "startDate": "2026-09-24T09:00:00+08:00", "endDate": "2026-09-24T10:30:00+08:00", "url": "https://allevents.in/perth/the-24-7-service-desk-handling-enquiries-while-you-sleep/100001987478258974", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "The Platform", "address": { "@type": "PostalAddress", "streetAddress": "256 Adelaide Terrace", "postalCode": "6000", "addressLocality": "Perth", "addressRegion": "WA", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-31.95745479999999", "longitude": "115.8659785" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Live Webinar in collaboration with Belmont Business Enterprise Centre Inc.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-08-13", "availabilityEnds": "2026-09-24T10:30:00+08:00", "validFrom": "2026-08-13", "lowPrice": "173.98", "highPrice": "173.98", "price": "173.98", "url": "https://allevents.in/perth/the-24-7-service-desk-handling-enquiries-while-you-sleep/100001987478258974" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-08-13", "availabilityEnds": "", "validFrom": "2026-08-13", "url": "https://allevents.in/perth/the-24-7-service-desk-handling-enquiries-while-you-sleep/100001987478258974", "price": "173.98", "name": "General Ticket" } ], "organizer": [ { "@type": "Organization", "name": "WA AI Hub", "url": "https://allevents.in/org/wa-ai-hub/27527809" } ] } ] ```