# Event Details - **Event Name**: Professional HDI Desktop Support Manager – 3 Day Session in Perth - **Event Start and End Date**: Wed, 20 May, 2026 at 09:00 am – Wed, 21 Oct, 2026 at 05:00 pm (+08:00) - **Event Description**: Master desktop support management, align IT services with business strategy, lead high-performance teams & boost operational efficiency.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 3 DaysDelivery Mode: Classroom (In-Person)Language: EnglishCredits: 24 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, snacks and beverages will be provided during the sessionCourse Overview:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.Learning Objectives:● Characteristics of an effective desktop support manager● How to create and deliver on service level agreements and operating level agreements● How to align desktop support services with business strategy, objectives, and processes● The importance of the relationships among IT service Management Processes● Tactics for screening, hiring, training, and leading high-performance teams● How to create an internal marketing culture to promote your desktop support services● The metrics and key performance indicators essential to desktop support performance reportingTarget Audience:Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies.WHY CHOOSE THIS COURSEThis course equips desktop support managers with practical, real-world skills to align IT services with business strategy, lead high-performance teams, manage operations efficiently, and enhance customer satisfaction. It ensures participants gain both technical and managerial expertise necessary for successful desktop support operations.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.WHY PEOPLE SHOULD OPT FOR INHOUSE TRAININGIn-house training allows your team to learn together in a familiar environment, tailored to your company’s specific systems, policies, and workflows. It encourages collaboration, immediate application of concepts, and reduces travel costs while boosting team cohesion.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events9/banners/2100a780-2bfc-11f1-a34b-ab2ddfdabbf9-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events7/banners/2131f0b0-2bfc-11f1-a34b-ab2ddfdabbf9-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events8/banners/216a3ec0-2bfc-11f1-a536-6780090db813-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events8/banners/21a17b60-2bfc-11f1-a536-6780090db813-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events4/banners/21d18c10-2bfc-11f1-a536-6780090db813-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events7/banners/2200b260-2bfc-11f1-adf0-4de4cd755510-rimg-w1200-h697-dcffffff-gmir.jpg AgendaUnit 1: Desktop SupportInfo: ● The Evolution of Support ● Support Center Maturity ● Successful Desktop SupportUnit 2: StrategyInfo: ● Strategic Perspective ● Business Alignment ● SWOTUnit 3: IT Financial ManagementInfo: ● IT Financial Management ● Cost, Value, and ROIUnit 4: Support Delivery Methods and TechnologyInfo: ● Service Desk Infrastructure ● Telephony Infrastructure ● Desktop Support Delivery Methods ● Service Management Systems ● Selecting Service Desk TechnologyUnit 5: Service Level ManagementInfo: ● Service Level ManagementUnit 6: Metrics and Quality AssuranceInfo: ● Desktop Support Metrics ● Data Sources ● Baselining and Benchmarking ● Performance Reporting ● Quality Assurance Programs ● Measuring Customer Satisfaction ● Measuring Employee SatisfactionUnit 7: Desktop Support ProcessesInfo: ● Best Practices for Support ● IT Service Management ● The Service Desk ● Service Operations ● Service Design ● Service Transition ● Knowledge ManagementUnit 8: LeadershipInfo: ● Your Responsibilities as a Desktop Support Manager ● Your Role as Leader ● Manage Operations Effectively ● Emotional Intelligence ● Communication ● Influence & Motivate ● Integrity & Service Ethics ● GrowthUnit 9: Workforce ManagementInfo: ● Workforce Management ● Staffing Models ● Scheduling ● Sourcing ● RecruitmentUnit 10: Training and RetentionInfo: ● Fostering Relationships ● Teamwork ● Coaching ● Peer Mentoring ● Training ● Rewards, Motivation, Retention ● Performance Management ● Career Development PlanningUnit 11: Promoting Desktop SupportInfo: ● What is Marketing? ● Creating Internal Marketing Culture ● Marketing Opportunities - **Event URL**: https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495 - **Event Categories**: workshops, business - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fprofessional-hdi-desktop-support-manager-3-day-session-in-perth-tickets-1985697439495 - **Ticket Price Range**: min: 2383.73, max: 3707.28, currency: AUD ## Event venue details - **city**: Perth - **state**: WA - **country**: Australia - **location**: "Regus St Martins Tower " - **lat**: -31.955038 - **long**: 115.8594314 - **full address**: "Regus St Martins Tower ", PERTH, St Martins Tower Level 27, St Martins Centre 44 St Georges Terrace, Australia ## Event Organizer details - **affiliate_id**: 10 - **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events3/banners/4bdbeaca8f2c07a7648a3268698effe35f6c2e814f7bca7ace735ef58c69e982-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1774849799 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events3/banners/61f6f996d26640d1f77a951932d6b582f0751364d92b1dfb727d580c5e23741d-rimg-w400-h400-dc2f2c31-gmir.jpg?v=1774849799 ## FAQs - **Q**: When is the event happening? - **A:** Wed, 20 May, 2026 at 09:00 am (+08:00) - **Q**: Where is the event happening? - **A:** "Regus St Martins Tower ", PERTH, St Martins Tower Level 27, St Martins Centre 44 St Georges Terrace, Australia - **Q**: What is the ticket price? - **A:** starting from 2383.73 up to 3707.28 AUD - **Q**: Who is organizing the event? - **A:** MG Aussie - **Q**: What type of event is this? - **A:** workshops, business - **Q**: Where can I find ticket details about Professional HDI Desktop Support Manager – 3 Day Session in Perth ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Professional HDI Desktop Support Manager – 3 Day Session in Perth", "image": "https://cdn-az.allevents.in/events3/banners/4bdbeaca8f2c07a7648a3268698effe35f6c2e814f7bca7ace735ef58c69e982-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1774849799", "startDate": "2026-05-20T09:00:00+08:00", "endDate": "2026-10-21T17:00:00+08:00", "url": "https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "\"Regus St Martins Tower \"", "address": { "@type": "PostalAddress", "streetAddress": "PERTH, St Martins Tower Level 27, St Martins Centre 44 St Georges Terrace", "postalCode": "6000", "addressLocality": "Perth", "addressRegion": "WA", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-31.955038", "longitude": "115.8594314" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Master desktop support management, align IT services with business strategy, lead high-performance teams & boost operational efficiency.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-30", "availabilityEnds": "2026-10-21T17:00:00+08:00", "validFrom": "2026-03-30", "lowPrice": "2383.73", "highPrice": "3707.28", "price": "2383.73", "url": "https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-30", "availabilityEnds": "", "validFrom": "2026-03-30", "url": "https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495", "price": "2383.73", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-30", "availabilityEnds": "", "validFrom": "2026-03-30", "url": "https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495", "price": "2648.43", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-30", "availabilityEnds": "", "validFrom": "2026-03-30", "url": "https://allevents.in/perth/professional-hdi-desktop-support-manager-3-day-session-in-perth/100001985697439495", "price": "3707.28", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```