This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.
ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.
The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.
This course is interactive and thought provoking and includes:
The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.
At the end of this course, you will be able to:
Benefits of Taking This Course:
The course will help you utilize ITIL and COBIT as complementary tools, resulting in improved service management capability that is aligned with business and governance requirements. It will help you engage with executive management and gain support for and a focus on a service management improvement program.
General understanding of the ITIL and COBIT Frameworks.
Students will receive a course manual with presentation slides and reference materials.
There is no exam for this course.
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
MODULE 1: COURSE INTRODUCTION
MODULE 2: BUSINESS AND IT CONTEXT
MODULE 3: GOVERNANCE AND MANAGEMENT OF IT SERVICES
MODULE 4: IMPLEMENTATION STRATEGY
MODULE 5: INITIATING AN ACTION PLAN ‒ THE BUSINESS CASE
You may also like the following events from Mangates:
Tickets for Combining ITIL & COBIT for Service Mgmt improv Training in Perth can be booked here.
|Ticket Information||Ticket Price|
|Super Early Bird Fee||AUD 699|
|Early Bird Fee||AUD 749|
|Standard Fee||AUD 899|