Behind the Scenes: Introduction to the Art of Treatment Coordination

Advanced Dentistry & Clinical Skills Centre

9.30am-4.30pm - lunch will be provided

Presented by Aimee Donnelly, Business Growth Manager and Laura Wood, Regional Treatment Coordinator

This course covers the role of a Treatment Coordinator (TCO), effective communication techniques, understanding the patient journey, ethical value-based selling, and strategies to build lasting patient relationships—all aimed at enhancing the patient experience and supporting the dental team through practical tools and confident, compassionate communication.

Aims & Objectives

Understand the role and responsibilities of a Treatment Coordinator within the dental team.

Develop effective communication skills using DISC profiling, mirroring, and de-escalation techniques.

Learn to guide patients through a smooth, consistent, and personalised journey.

Gain confidence in value-based selling and discussing treatment plans ethically.

Build long-term patient relationships through ongoing care and meaningful communication

GDC Development Outomes A, B,C,D

6 hours CPD

Who’s this course for?

Whether you’re the friendly face at the front desk or the one keeping everything (and everyone!) running behind the scenes — this course is for you!

✨ Receptionists who want to feel more confident chatting about treatments
💬 Dental nurses ready to open up conversations and spark patient interest
🤝 Treatment Coordinators and Patient Care Coordinators looking for a fresh boost or some new inspiration
📋 Practice Managers who want to better support their team and enhance the patient experience

If you're part of the team that supports patients and helps guide them on their treatment journey, you’ll leave with tips, tools, and a confidence glow-up. Let’s make talking treatments feel natural, not nerve-wracking!

Organised by: Taylor Fox of Advanced Dentistry & Clinical Skills Centre
Phone Number: 07384549283

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