# Event Details - **Event Name**: The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) - **Event Start and End Date**: Wed, 28 Oct, 2026 at 09:00 am – Wed, 28 Oct, 2026 at 04:00 pm (+08:00) - **Event Description**: Elevate your team. Transform guest experiences.About this EventThe New Breed of Filipino HospitalityIsabel Lozano is leading a movement to unlock the Philippines' richest resource, its people. While Filipino hospitality is celebrated around the world, its full potential remains untapped at home. Through culture-building and service design, Isabel helps organizations build thriving teams that deliver unforgettable guest experiences on our own soil.Have you ever found yourself asking:How do you read a guest's needs before they've said a word?How do the best restaurants train their floor teams to move as one?How can culture-building and service design elevate the way guests perceive your brand?How do you turn good service into a distinctive hospitality experience that guests remember?What does the future of Filipino hospitality look like?If these questions sound familiar, this 4-day bootcamp is for you.Led by Isabel Lozano, Founder of Decorum by MIL, this immersive bootcamp draws from over 20 years of global experience in luxury hospitality and guest experience development.Discover how thoughtful design, service refinement, and the “5 Senses” approach to hospitality can transform ordinary interactions into exceptional guest experiences.What We'll CoverDay 1 (9AM-1PM) — The Contemporary Service MindsetModern guest expectationsService mindset across restaurant conceptsProfessional image, behavior, and communicationDay 2 (9AM-1PM) — FOH Systems, Service Sequence, and Service StylesRoles and responsibilities on the floorThe end-to-end guest journeyBasic service styles and standardsDay 3 (9AM-1PM) — Sensorial Service and Guest Experience DesignService through the five sensesMenu storytelling and suggestive sellingMemorable moments and service recoveryDay 4 (9AM-1PM) — FOH Toolkit, Simulation, and Practical ApplicationReadiness, opening, and closing checklistsComplaint handling and floor supervision toolsRole-play, mock service flow, and feedbackThroughout the program, you'll gain the mindset, systems knowledge, and practical tools for genuine Front of House excellence, from the moment a guest walks in to the moment they leave wanting to come back.You'll Take Away✔ A Contemporary Service Mindset✔ FOH Systems & Service Sequence Knowledge✔ The "5 Senses" Approach to Guest Experience✔ Menu Storytelling & Suggestive Selling Techniques✔ Practical Toolkits & Checklists for the Floor✔ Confidence Through Role-Play and Mock Service SimulationWhether you’re a restaurant owner, hospitality professional, F&B leader, hotelier, or experience designer, this masterclass will help you see hospitality through a new lens.October 28 • November 4, 11, and 18Featuring Isabel Lozano, Founder of Decorum by MILSEATS ARE LIMITED to keep the training hands-on and practical, with real coaching and floor time for every participant. - **Event URL**: https://allevents.in/pateros/the-new-breed-of-filipino-hospitality-guest-experience-bootcamp-4-days/100002000256457911 - **Event Categories**: workshops, art, storytelling - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 7 hours - Location: CCA BGC - Languages: English ## Ticket Details - **Ticket Price Range**: min: 30000, max: 30000, currency: PHP ## Event venue details - **city**: Pateros - **state**: MM - **country**: Philippines - **location**: CCA BGC - **lat**: 14.5526063 - **long**: 121.0595333 - **full address**: CCA BGC, 3/F, H335+2RV Henry Sy Sr. Hall, University of the Philippines, 32nd St, East Rembo, Taguig,, Pateros, Philippines ## Event gallery - **Alt text**: The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) - **Image URL**: https://cdn-az.allevents.in/events9/banners/ec3abce40de56509f5a17070db54dccfdabaa30352230e5eb904aad46d33eaf2-rimg-w1200-h600-dc584848-gmir.jpg?v=1790379254 ## FAQs - **Q**: When and where is The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) being held? - **A:** The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) takes place on Wed, 28 Oct, 2026 at 09:00 am to Wed, 28 Oct, 2026 at 04:00 pm at CCA BGC, 3/F, H335+2RV Henry Sy Sr. Hall, University of the Philippines, 32nd St, East Rembo, Taguig,, Pateros, Philippines. - **Q**: Who is organizing The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days)? - **A:** The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) is organized by CCA Manila. - **Q**: Who is this event for? Is it right for me? - **A:** The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days) is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Pateros, this event is thoughtfully curated to deliver a standout experience worth every moment. 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