# Event Details

- **Event Name**: Live Seminar: Customer Service Excellence
- **Event Start and End Date**: Thu, 14 May, 2026 at 09:00 am – Thu, 14 May, 2026 at 05:00 pm (+08:00)
- **Event Description**: Course Description
The key to a successful business or organization is to satisfy your customers by providing excellent service continuously and consistently. This course prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build long-lasting good customer relationships.

Performance Objectives
Upon completion of this workshop, participants should be able to adopt a service culture mindset by defining their own reasons for caring about customer service and assessing their current performance. Participants will gain insights on how to identify customer needs and wants by using customer service techniques that will enable them to communicate and manage customer expectations effectively.

Learning Objectives
- By the end of this course, the participants shall be able to:
- Adopt a service culture mindset at the workplace
- Assess service performance of self, department or organization
- Identify external & internal customer needs and wants
- Communicate & manage customer expectations

Course Topic Highlights 
1. Culture of Service
2. Our Mandate to Serve
3. Customer Service Culture & Values
4. Best Attitudes for Customer Service
5. Service Assessment
6. The Customer Experience
7. Essential Customer Experience: What Customers Want & Need
8. The Customer Approach
9. Why Should We Care
10. Winning the Moments of Truth
11. Handling Customer Concerns
12. Identifying Customer Needs & Actions Needed
13. Customer Service Techniques
14. Customer Communication Practice
15. The Customer Service Creed

Here are the rates:
Webinar Rate
Php2250 +12%VAT = Php2520
Seminar Rate
Php4250 +12%VAT = Php4760

Full details & Registration:
https://businessmaker-academy.com/live-webinar-customer-service-excellence-training/

For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: info@businessmaker-academy.com
www.businessmaker-academy.com
- **Event URL**: https://allevents.in/pasig/live-seminar-customer-service-excellence/200029959351456
- **Event Categories**: workshops, virtual, webinar
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details


## Event venue details

- **city**: Pasig
- **state**: MM
- **country**: Philippines
- **location**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines
- **lat**: 14.58301
- **long**: 121.0618
- **full address**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines

## Event gallery

- **Alt text**: Live Seminar: Customer Service Excellence
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/39fdd8f69d64057a53529eb91752733aed2fef0e88da9ce27c6f1c17a41951ba-rimg-w596-h500-dcfdfdfe-gmir?v=1776429774

## FAQs

- **Q**: When and where is Live Seminar: Customer Service Excellence being held?
  - **A:** Live Seminar: Customer Service Excellence takes place on Thu, 14 May, 2026 at 09:00 am to Thu, 14 May, 2026 at 05:00 pm at Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines.
- **Q**: Who is organizing Live Seminar: Customer Service Excellence?
  - **A:** Live Seminar: Customer Service Excellence is organized by Businessmaker Academy.
- **Q**: Who is this event for? Is it right for me?
  - **A:** Live Seminar: Customer Service Excellence is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Pasig, this event is thoughtfully curated to deliver a standout experience worth every moment. If Live Seminar: Customer Service Excellence sounds like your kind of event, don't wait - spots fill up fast.

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