# Event Details

- **Event Name**: Live Seminar: Customer Communication Skills Training
- **Event Start and End Date**: Mon, 27 Apr, 2026 at 09:00 am – Mon, 27 Apr, 2026 at 05:00 pm (+08:00)
- **Event Description**: Course Description
The ability of customer representatives and frontliners to communicate can enhance or worsen your customers’ experience. This training aims to provide participants with principles, guidelines, tools and practice scenarios to ensure that customers are listened to and accommodated properly. Gain confidence in handling customers through effective verbal and written communication.

Performance Objectives
Upon completion of this workshop, participants should be able to enhance the customer experience by communicating effectively and giving helpful information to assist customers when transacting with the organization.

Learning Objectives
By the end of this course, the participants shall be able to:
- Identify communication skills needed for better customer service
- Align communication style with the company image
- Inspect customer communication channels, touchpoints & pain points to improve the customer experience
- Uncover customer needs using listening & reading comprehension skills
- Speak and handle local & foreign customers more confidently
- Practice correspondences & etiquette in written communication

Course Topic Highlights
1. Identifying Good vs. Bad Customer Communication Practices
2 .Benefits and Challenges in Customer Communications
3. Self-Assessment
4. Aligning Your Communication Style with Your Company’s Image
5. Identifying Channels and Touchpoints for Customer Communications
6. Preventing Common Customer Communication Pain Points
7. Communication Styles of Customers
8. Developing Your Listening Skills
9. Developing Your Reading Comprehension Skills
10. Verbal Customer Communication Skills Enhancement
11. Building Your Confidence in Communicating and Handling Local & Foreign Customers
12. Practice-Speak for the Workplace
13. Written Customer Communication Skills Enhancement
14. Essentials of Business Writing & Online Etiquette
15. Tools of the Trade

Here are the rates:
Webinar Rate
Php4500 +12%VAT = Php5040
Seminar Rate
Php8500 +12%VAT = Php9520

Full details & Registration:
https://businessmaker-academy.com/live-webinar-customer-communication-skills-training/

For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: info@businessmaker-academy.com
www.businessmaker-academy.com
- **Event URL**: https://allevents.in/pasig/live-seminar-customer-communication-skills-training/200029959352103
- **Event Categories**: workshops, virtual, webinar
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details


## Event venue details

- **city**: Pasig
- **state**: MM
- **country**: Philippines
- **location**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines
- **lat**: 14.58301
- **long**: 121.0618
- **full address**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines

## Event gallery

- **Alt text**: Live Seminar: Customer Communication Skills Training
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/c8f0476c751a3afdd2353816fc3a5568c39d2fa31ba155f7c79c56f852af8ffb-rimg-w596-h500-dc0199dd-gmir?v=1776429781

## FAQs

- **Q**: When and where is Live Seminar: Customer Communication Skills Training being held?
  - **A:** Live Seminar: Customer Communication Skills Training takes place on Mon, 27 Apr, 2026 at 09:00 am to Mon, 27 Apr, 2026 at 05:00 pm at Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines.
- **Q**: Who is organizing Live Seminar: Customer Communication Skills Training?
  - **A:** Live Seminar: Customer Communication Skills Training is organized by Businessmaker Academy.
- **Q**: Who is this event for? Is it right for me?
  - **A:** Live Seminar: Customer Communication Skills Training is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Pasig, this event is thoughtfully curated to deliver a standout experience worth every moment. If Live Seminar: Customer Communication Skills Training sounds like your kind of event, don't wait - spots fill up fast.

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