# Event Details - **Event Name**: Live Seminar: Customer Communication Skills Training - **Event Start and End Date**: Mon, 24 Nov, 2025 at 09:00 am – Tue, 25 Nov, 2025 at 05:00 pm - **Event Description**: Course Description The ability of customer representatives and frontliners to communicate can enhance or worsen your customers’ experience. This training aims to provide participants with principles, guidelines, tools and practice scenarios to ensure that customers are listened to and accommodated properly. Gain confidence in handling customers through effective verbal and written communication. Performance Objectives Upon completion of this workshop, participants should be able to enhance the customer experience by communicating effectively and giving helpful information to assist customers when transacting with the organization. Learning Objectives By the end of this course, the participants shall be able to: - Identify communication skills needed for better customer service - Align communication style with the company image - Inspect customer communication channels, touchpoints & pain points to improve the customer experience - Uncover customer needs using listening & reading comprehension skills - Speak and handle local & foreign customers more confidently - Practice correspondences & etiquette in written communication Course Topic Highlights 1. Identifying Good vs. Bad Customer Communication Practices 2 .Benefits and Challenges in Customer Communications 3. Self-Assessment 4. Aligning Your Communication Style with Your Company’s Image 5. Identifying Channels and Touchpoints for Customer Communications 6. Preventing Common Customer Communication Pain Points 7. Communication Styles of Customers 8. Developing Your Listening Skills 9. Developing Your Reading Comprehension Skills 10. Verbal Customer Communication Skills Enhancement 11. Building Your Confidence in Communicating and Handling Local & Foreign Customers 12. Practice-Speak for the Workplace 13. Written Customer Communication Skills Enhancement 14. Essentials of Business Writing & Online Etiquette 15. Tools of the Trade Here are the rates: Webinar Rate Php4500 +12%VAT = Php5040 Seminar Rate Php8500 +12%VAT = Php9520 Full details & Registration: https://businessmaker-academy.com/live-webinar-customer-communication-skills-training/ For more inquiries, you may contact us at: Landline: (632) 8687-4645, 8687-3416 Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279 Email: info@businessmaker-academy.com www.businessmaker-academy.com - **Event URL**: https://allevents.in/pasig/live-seminar-customer-communication-skills-training/200029212336426 - **Event Categories**: workshops, virtual, webinar - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://businessmaker-academy.com/live-webinar-customer-communication-skills-training/?utm_source=AllEvents.in&utm_medium=event-discovery-platform&utm_campaign=pasig-events ## Event venue details - **city**: Pasig - **state**: MM - **country**: Philippines - **location**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines - **lat**: 14.58301 - **long**: 121.0618 - **full address**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines ## Event Organizer details - **affiliate_id**: 2 - **organizer**: Businessmaker Academy (https://allevents.in/org/businessmaker-academy/25997359) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events9/banners/f84cda76e86070be24a249ba8f12f552adaabbe69f744c625ea14b2d2f406999-rimg-w596-h500-dc0199dd-gmir?v=1763422163 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events9/banners/659dfacb5806f7c23ac0141a2a0fd59d73ad8830f91719fd314f3790adf20d20-rimg-w300-h300-dc0298dc-gmir?v=1763422163 ## FAQs - **Q**: When is the event happening? - **A:** Mon, 24 Nov, 2025 at 09:00 am - **Q**: Where is the event happening? - **A:** Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines - **Q**: Who is organizing the event? - **A:** Businessmaker Academy - **Q**: What type of event is this? - **A:** workshops, virtual, webinar - **Q**: Where can I find ticket details about Live Seminar: Customer Communication Skills Training ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Live Seminar: Customer Communication Skills Training", "image": "https://cdn-az.allevents.in/events9/banners/f84cda76e86070be24a249ba8f12f552adaabbe69f744c625ea14b2d2f406999-rimg-w596-h500-dc0199dd-gmir?v=1763422163", "startDate": "2025-11-24", "endDate": "2025-11-25", "url": "https://allevents.in/pasig/live-seminar-customer-communication-skills-training/200029212336426", "location": { "@type": "Place", "name": "Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines", "address": { "@type": "PostalAddress", "name": "Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines", "addressLocality": "Pasig", "addressRegion": "MM", "addressCountry": "PH" }, "geo": { "@type": "GeoCoordinates", "latitude": "14.58301", "longitude": "121.0618" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Course Description\nThe ability of customer representatives and frontliners to communicate can enhance or worsen your customers’ experience. This training aims to provide participants with principles, guidelines, tools and practice scenarios to ensure that customers are listened to and accommodated p", "organizer": [ { "@type": "Organization", "name": "Businessmaker Academy", "url": "https://allevents.in/org/businessmaker-academy/25997359" } ] } ] ```