# Event Details

- **Event Name**: Live Seminar: Advanced Customer Service & Complaint Handling
- **Event Start and End Date**: Tue, 10 Mar, 2026 at 09:00 am – Wed, 11 Mar, 2026 at 05:00 pm
- **Event Description**: Course Description
Handling customer complaints day in and day out is demanding—mentally, emotionally, and physically. It requires resilience, emotional intelligence, and the ability to stay calm under pressure while processing information and finding appropriate solutions to de-escalate problems for the customer. This Advanced Customer Service and Complaint Handling training program is designed to equip professionals with the skills and strategies to manage complex customer issues with confidence, empathy, and professionalism. Participants will learn to handle challenging interactions, understand customer psychology, and ensure resolution consistency.

Performance Objectives
-Upon completion of this workshop, participants will be able to use their emotional strengths for conflict resolution, apply advanced communication techniques to de-escalate challenging situations, and implement best practices for documenting and handover processes to ensure resolution continuity.

Learning Objectives
By the end of this course, the participants shall be able to:
- Analyze emotional & mental skills needed for effective complaint handling
- Identify and relate to the root causes of complaints
- Apply collaborative listening and problem-solving techniques to resolve issues
- Demonstrate communication techniques to de-escalate conflicts and document resolutions
- Maintain consistency in customer service standards during callbacks and handovers

Course Topic Highlights
1. Understanding Yourself & Customer Conflict Resolution
2. Emotional & Mental Strengths to Develop
3. Complaint Handling KPIs We Are Graded On
4. Effects of Good & Bad Customer Conflict Resolution
5. Understanding the Types of Difficult Customers and the Root of Complaints
6. Anatomy of a Complaint
7. First Call Resolution Realities – Removing Bottlenecks
8. Collaborative Listening & Problem-Solving
9. Documenting, Handovers, and Resolutions
10. Customer Complaint Handling Clinic
11. Verbal Communication & De-escalation Techniques
12. Written Communication & Handover for Resolution
13. Consistency in CS standard for Call-backs & Handovers on Unresolved Complaints

Here are the rates:
Webinar Rate
Php4500 +12%VAT = Php5040
Seminar Rate
Php8500 +12%VAT = Php9520

Full details & Registration:
https://businessmaker-academy.com/course-advanced-customer-service-complaint-handling/

For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: info@businessmaker-academy.com
www.businessmaker-academy.com
- **Event URL**: https://allevents.in/pasig/live-seminar-advanced-customer-service-and-complaint-handling/200029641627816
- **Event Categories**: workshops, virtual, webinar
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details


## Event venue details

- **city**: Pasig
- **state**: MM
- **country**: Philippines
- **location**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines
- **lat**: 14.58301
- **long**: 121.0618
- **full address**: Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines

## Event gallery

- **Alt text**: Live Seminar: Advanced Customer Service & Complaint Handling
  - **Image URL**: https://cdn-az.allevents.in/events2/banners/4d77f0117bb86f9a7c7c425143e03b3a7fa508126c356e7a4e6ffede715bb299-rimg-w595-h500-dc1a1410-gmir?v=1772333315

## FAQs

- **Q**: When and where is Live Seminar: Advanced Customer Service & Complaint Handling being held?
  - **A:** Live Seminar: Advanced Customer Service & Complaint Handling takes place on Tue, 10 Mar, 2026 at 09:00 am to Wed, 11 Mar, 2026 at 05:00 pm at Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines.
- **Q**: Who is organizing Live Seminar: Advanced Customer Service & Complaint Handling?
  - **A:** Live Seminar: Advanced Customer Service & Complaint Handling is organized by Businessmaker Academy.
- **Q**: Who is this event for? Is it right for me?
  - **A:** Live Seminar: Advanced Customer Service & Complaint Handling is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Pasig, this event is thoughtfully curated to deliver a standout experience worth every moment. If Live Seminar: Advanced Customer Service & Complaint Handling sounds like your kind of event, don't wait - spots fill up fast.

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