# Event Details - **Event Name**: Business Training NZ Dealing with Difficult People & Situations Workshop - **Event Start and End Date**: Thu, 10 Sep, 2026 at 08:30 am – Thu, 10 Sep, 2026 at 05:00 pm (+12:00) - **Event Description**: Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.About this EventTransform conflict and difficult situations, people/customers into opportunities by equipping your staff with the skills and techniques required to manage these situations with confidence, professionalism and pride.We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers. Conflicts that are ignored or resolved poorly don’t go away, they cause people to feel resentful and to avoid each other. The effects on the business are a loss of productivity, turnover and absenteeism. Wherever two or more people come together, there is bound to be conflict. This workshop will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.Learning Outcomes:Transform conflict into opportunityDevelop constructive strategies for dealing with difficult behaviorDevelop communication skills to diffuse the situationIncrease confidence and assertiveness in dealing with difficult behaviourManage your emotions and deal with stressUnderstand the power of words and how to use them to your advantageFor more information or to book: email info@biztrainers.co.nz or call 06 354 5555 - **Event URL**: https://allevents.in/palmerston-north/business-training-nz-dealing-with-difficult-people-and-situations-workshop/100001999055662299 - **Event Categories**: fitness, Workshops, Nonprofit - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 8 hours 30 minutes - Location: Distinction Coachman Hotel Palmerston North - Languages: English ## Ticket Details - **Ticket Price Range**: min: 856.75, max: 856.75, currency: NZD ## Event venue details - **city**: Palmerston North - **state**: MW - **country**: New Zealand - **location**: Distinction Coachman Hotel Palmerston North - **lat**: -40.361909 - **long**: 175.6149874 - **full address**: Distinction Coachman Hotel Palmerston North, 140 Fitzherbert Avenue, Palmerston North, New Zealand ## Event gallery - **Alt text**: Business Training NZ Dealing with Difficult People & Situations Workshop - **Image URL**: https://cdn-az.allevents.in/events7/banners/e0cd46e31214f855e023c2310cf8a94a4a511b965611acbc561ada696fab1ad6-rimg-w1200-h800-dc181828-gmir.jpg?v=1788080522 ## FAQs - **Q**: When and where is Business Training NZ Dealing with Difficult People & Situations Workshop being held? - **A:** Business Training NZ Dealing with Difficult People & Situations Workshop takes place on Thu, 10 Sep, 2026 at 08:30 am to Thu, 10 Sep, 2026 at 05:00 pm at Distinction Coachman Hotel Palmerston North, 140 Fitzherbert Avenue, Palmerston North, New Zealand. - **Q**: Who is organizing Business Training NZ Dealing with Difficult People & Situations Workshop? - **A:** Business Training NZ Dealing with Difficult People & Situations Workshop is organized by Business Training New Zealand Limited. - **Q**: Who is this event for? Is it right for me? - **A:** Business Training NZ Dealing with Difficult People & Situations Workshop is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Palmerston North, this event is thoughtfully curated to deliver a standout experience worth every moment. If Business Training NZ Dealing with Difficult People & Situations Workshop sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Business Training NZ Dealing with Difficult People & Situations Workshop", "image": "https://cdn-az.allevents.in/events7/banners/e0cd46e31214f855e023c2310cf8a94a4a511b965611acbc561ada696fab1ad6-rimg-w1200-h800-dc181828-gmir.jpg?v=1788080522", "startDate": "2026-09-10T08:30:00+12:00", "endDate": "2026-09-10T17:00:00+12:00", "url": "https://allevents.in/palmerston-north/business-training-nz-dealing-with-difficult-people-and-situations-workshop/100001999055662299", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Distinction Coachman Hotel Palmerston North", "address": { "@type": "PostalAddress", "streetAddress": "140 Fitzherbert Avenue", "postalCode": "4410", "addressLocality": "Palmerston North", "addressRegion": "MW", "addressCountry": "NZ" }, "geo": { "@type": "GeoCoordinates", "latitude": "-40.361909", "longitude": "175.6149874" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-08-30", "availabilityEnds": "2026-09-10T17:00:00+12:00", "validFrom": "2026-08-30", "lowPrice": "856.75", "highPrice": "856.75", "price": "856.75", "url": "https://allevents.in/palmerston-north/business-training-nz-dealing-with-difficult-people-and-situations-workshop/100001999055662299" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-08-30", "availabilityEnds": "", "validFrom": "2026-08-30", "url": "https://allevents.in/palmerston-north/business-training-nz-dealing-with-difficult-people-and-situations-workshop/100001999055662299", "price": "856.75", "name": "General Admission" } ], "organizer": [ { "@type": "Organization", "name": "Business Training New Zealand Limited", "url": "https://allevents.in/org/business-training-new-zealand-limited/28122574", "description": "We are New Zealand's only true nationwide training provider, as well as delivering bespoke in- house workshops, we offer our suite of courses on a public schedule in most key cities nearly every month. We've been in business since 2004, working with tens of thousands of participants since. When you choose to train with BTNZ, you can be confident that you are partnering with the most experienced organisation and facilitators available in New Zealand.While some training providers offer an exceptionally long list of courses, we focus on specialising in a select group of core topics. Every course you see on our website is the most popular of its kind in the country; proven by excellent feedback from thousands of participants attending our courses each year. We regularly review and update our course content, and we engage adult learning principles and methodology to ensure the training you receive delivers lasting results." } ] } ] ```