Emotional Intelligence at Work: 1 Day Session in Ottawa

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

The Emotional Intelligence course empowers you to understand, manage, and use emotions effectively — both personally and professionally. Through practical tools and reflective activities, you’ll develop self-awareness, empathy, motivation, and conflict resolution skills that enhance leadership, teamwork, and interpersonal communication.

Learning Objectives

By the end of this course, you will:

• Identify and manage your emotional responses effectively
• Build deeper connections using empathy and active listening
• Use EI to inspire and motivate yourself and others
• Resolve conflicts constructively with emotional insight
• Enhance your leadership and communication skills
• Create a personal action plan for ongoing EI development

Target Audience

Managers, team leaders, HR professionals, and individuals seeking personal growth.

Why is it the Right Fit for You?

This course is ideal for anyone seeking to accelerate personal and professional growth by mastering emotional intelligence. Through role-play, real scenarios, and self-awareness exercises, you’ll gain insights into emotional patterns and learn strategies to use emotions as leaders instead of letting them control outcomes. The lessons apply across industries, helping you improve teamwork, leadership, and customer relationships. You’ll leave not just with knowledge, but with actionable habits that promote success and well-being in everyday life.

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Want to enhance emotional intelligence in your team or organization?

We offer customizable in-house EI workshops designed to build stronger collaboration and leadership skills. Curious how emotional intelligence can transform team dynamics and productivity? Let us tailor a session to your organizational needs and culture.

📧 Contact us today to schedule a customized in-house, face-to-face session:

Info: • What is emotional intelligence (EI)?

• Importance of EI in personal and professional life

• Overview of the five EI components

• Activity

Info: • Identifying emotional triggers

• Emotional self-regulation techniques

• Building emotional resilience

• Case Study

Info: • Understanding others’ emotions

• Practicing active listening

• Perspective-taking and compassion

• Activity

Info: • Intrinsic vs extrinsic motivation

• Setting emotionally aligned goals

• Overcoming barriers through self-motivation

• Activity

Info: • Navigating difficult conversations

• Building rapport and trust

• Developing interpersonal influence

• Role Play

Info: • Understanding conflict dynamics

• EI-based conflict resolution strategies

• Turning conflict into collaboration

• Activity

Info: • Applying EI in leadership and teams

• Emotional climates and culture

• Case-based learning and self-reflection

• Activity

Info: • Personal EI development roadmap

• Tools for continuous improvement

• Accountability and practice plan

• Activity

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