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The Supervisor - Webinar

Thu Sep 10, 2020
The Supervisor - Webinar

Time Thu Sep 10 2020 at 06:00 am to 11:30 am

Online

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The Supervisor - Webinar The Supervisor - Webinar
The Supervisor needs to meet management’s demands on one side and the team, colleagues and union demands on the other end.

This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills.

Successful teams reflect successful leaders.

Course content:

Introducing the role
• Understanding the role and function of the supervisor
• The purpose of supervision
• Recognizing types and styles of leadership

Procedural skills
• The process of delegation
• Effective problem solving; thinking solution not problem
• Working to company standards

Communication skills
• Active listening, assertiveness and constant feedback
• Dealing with criticism and isolation
• Dealing with staff complexities and diversity
• Problem solving
• Meeting customer expectations

Team developments
• Motivating teams
• Understanding team dynamics and character profiles
• Team development and rotations
• Building team relationships
• Taking ownership and responsibility

Learning outcomes:

By the end of this course, you will have learned:
• The role and function of the supervisor
• Types of leadership
• The delegation process
• Problem solving
• Team communication
• Staying motivated and ahead of the game

Speaker: Lionel Bourgeios - VETTA Internationale - Pty Ltd

Event organiser: Helga Smit - aGVsZ2EgfCBjYXBlY2hhbWJlciAhIGNvICEgemE=
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Please note that booking via our website or phone call is essential. Marking this event as 'going' does not mean you have booked.



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Tickets

Tickets for The Supervisor - Webinar can be booked here.

Hosted by
About The Host: Registered as the Cape Town Regional Chamber of Commerce and Industry, the Cape Chamber of Commerce has been championing the needs of business since 1804.
Website Link: http://capechamber.co.za
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