This workshop is for London Metropolitan University Staff Only
Please book using your London Met email address
Ensuring your team members feel supported is critical for their motivation and engagement, especially in these challenging times. Building trust and showing empathy are crucial to enable you to connect with your people and encourage them to open up to you. It's absolutely key to focus on needs and emotions as much as content and facts.
This workshop will provide tips and techniques for connecting with people in an emotionally intelligent way. We will discuss ways of exploring people’s needs, wants, and perceptions to build rapport, as well as using three level listening and powerful questioning to find out what’s really going on and to develop the relationship.T
his course goes hand in hand with Powerful Discussions which explores how to deliver more challenging messages in your conversations.
Also check out other Workshops in Online.
Tickets for Supportive and Sensitive Conversations can be booked here.
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