Search results for:
No result found! Try with different keywords!
Advertisement
Designing the Future of CX wDiane Magers & Phillip Keiken (Replay)

Designing the Future of CX w/Diane Magers & Phillip Keiken (Replay)

Sun Dec 31, 2023

Designing the Future of CX w/Diane Magers & Phillip Keiken (Replay)

Time Sun Dec 31 2023 at 01:20 pm to 03:00 pm

(add to calendar)

Online

Find Tickets
Advertisement

Designing the Future of CX w/Diane Magers & Phillip Keiken (Replay), 31 December | Online Event | AllEvents.in Designing the Future of CX w/Diane Magers & Phillip Keiken (Replay)
Experience and design professionals Phillip Keiken and Diane Magers, CCXP talk about the designing the future of customer experience.

About this Event

Designing the Future of CX
Experience Design Divide: Obstacles to Gaining Design and Innovation Value

The 'great design divide’. What are the concepts and communities around CX, UX, DX, HX, etc.? Why are they commonly perceived as mutually exclusive?

Experience and Design professionals Phillip Keiken and Diane Magers, CCXP have a lively discussion on how critical design is reshaping customer experience and brand engagement and breaking down the belief that UX & CX should remain individual silos.

Topics discussed include:

  • Defining and expanding experience design in your brand
  • Gaining executive alignment and support of design thinking and doing
  • Creating new organizational capabilities
  • The impact, value and ROI of experience design improvements

3 Key Takeaways:

  1. Expand the definition of design
  2. Design = value and business impact
  3. Executive and organizational understanding of both

https://cdn-az.allevents.in/events10/banners/c6b21500-3f17-11ec-96ef-75fa0e6beff5-rimg-w720-h720-gmir.jpg

Diane Magers, CCXP
Founder and Chief Experience Officer at Experience Catalysts
https://cdn-az.allevents.in/events10/banners/c6f4ea60-3f17-11ec-96ef-75fa0e6beff5-rimg-w720-h720-gmir.jpg

Phillip Keiken
VP of UX at Farm Credit Services of America | previously Co-Founder with TD Ameritrade's Innovation Incubator

Note: This session was originally produced under CX Talks. Our brand new brand CX Forums includes Connext Live! Fireside Chats with Networking, Webinars, and Workshops. If you would like to be featured in an upcoming CX Forums online program, please contact Mark Michelson: bWFyayB8IGN4Zm9ydW1zICEgb3Jn or visit our website: cxforums.org



Also check out other Business Events in Online, Workshops in Online, Virtual Events in Online.

Tickets

Tickets for Designing the Future of CX w/Diane Magers & Phillip Keiken (Replay) can be booked here.

Get Tickets

Ticket Information Ticket Price
Complimentary Registration Free
Search by related topics in Online
Event Photos
Hosted by
About The Host: Connect, Learn, Get Inspired! CX Forums produces online and local executive summits to connect and inspire the customer experience (CX) community.Join our Linkedin Group
Website Link: http://cxforums.org
Are you the host?
Advertisement
Event details from Report a problem ?

Event Information

Date & Time

Sun Dec 31 2023 at 01:20 pm to 03:00 pm
Add to Calendar

Location

Online

Advertisement
Advertisement
Market Your Events Professionally!

Create an online presence of your events and make them easy to discover & share with the relevant audience.

Create Events