# Event Details

- **Event Name**: FREE CUSTOMER SERVICE TRAINING - FROM CHALLENGE TO CONNECTION - SESSION I
- **Event Start and End Date**: Thu, 13 Nov, 2025 at 09:30 am – Thu, 13 Nov, 2025 at 11:00 am
- **Event Description**: From Challenge to Connection: The Transformative Power of EQ in Customer ServiceAbout this Event"From Challenge to Connection: The Transformative Power of EQ in Customer Service. This dynamic course explores how emotional intelligence (EQ) can revolutionize customer service interactions. Participants will learn to navigate difficult conversations, defuse tension, and build authentic rapport with customers by harnessing the core competencies of EQ—self-awareness, empathy, and emotional regulation. Through practical strategies and real-world scenarios, this training empowers service professionals to turn everyday challenges into opportunities for meaningful connection and lasting customer loyalty.Training Highlights: Recognize and apply the five key components of emotional intelligence to enhance customer interactions. Manage emotional triggers and stress responses during high-pressure or conflict[1]driven service situations. Demonstrate empathy and active listening skills to foster trust and positive rapport with customers. Transform challenging customer encounters into constructive outcomes using EQ-driven communication techniques. There will be a morning session and an afternoon session. Both sessions are the same so you need only to register for one.Meet Your Trainer RoslynRoslyn Gervin currently works as the Manager of People Culture and Experience with the City of Newport News Human Resources Department. An advocate for continual personal and professional development, Roslyn has facilitated countless trainings and workshops on a variety of topics to include: leadership, teambuilding, effective communication, developing your personal brand and more! Roslyn has been with the City of Newport News for over 19 years.This customer service training is sponsored by Visit Newport News, Hampton Convention & Visitor Bureau, and Hampton Roads Workforce Council
- **Event URL**: https://allevents.in/newport-news/free-customer-service-training-from-challenge-to-connection-session-i/100001834709719159
- **Event Categories**: workshops, contests
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Ffree-customer-service-training-from-challenge-to-connection-session-i-tickets-1834709719159
- **Ticket Price Range**: min: 0, max: 0, currency: USD

## Event venue details

- **city**: Newport News
- **state**: VA
- **country**: United States
- **location**: Denbigh Community Center
- **lat**: 37.1423964
- **long**: -76.5469873
- **full address**: Denbigh Community Center, 15198 Warwick Boulevard, Newport News, United States

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Hampton Roads Workforce Council (https://allevents.in/org/hampton-roads-workforce-council/20409170)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events7/banners/8d27d09207997a7a2023fa6725624402574b2b767f1800f3710b874e17990809-rimg-w1200-h612-dcffffff-gmir.jpg?v=1761859409
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events7/banners/caecccd58039af21badc82994718795fc7cdf53d8b9d4965ea6fb56963fbe90d-rimg-w400-h400-dc223c7c-gmir.jpg?v=1761859408

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 13 Nov, 2025 at 09:30 am
- **Q**: Where is the event happening?
  - **A:** Denbigh Community Center, 15198 Warwick Boulevard, Newport News, United States
- **Q**: What is the ticket price?
  - **A:** starting from 0 up to 0 USD
- **Q**: Who is organizing the event?
  - **A:** Hampton Roads Workforce Council
- **Q**: What type of event is this?
  - **A:** workshops, contests
- **Q**: Where can I find ticket details about FREE CUSTOMER SERVICE TRAINING - FROM CHALLENGE TO CONNECTION - SESSION I ?
  - **A:** You can find ticket details about this event on AllEvents.

## Structured Data (JSON-LD)

```json
[
    {
        "@context": "https://schema.org",
        "@type": "Event",
        "name": "FREE CUSTOMER SERVICE TRAINING - FROM CHALLENGE TO CONNECTION - SESSION I",
        "image": "https://cdn-az.allevents.in/events7/banners/8d27d09207997a7a2023fa6725624402574b2b767f1800f3710b874e17990809-rimg-w1200-h612-dcffffff-gmir.jpg?v=1761859409",
        "startDate": "2025-11-13",
        "endDate": "2025-11-13",
        "url": "https://allevents.in/newport-news/free-customer-service-training-from-challenge-to-connection-session-i/100001834709719159",
        "location": {
            "@type": "Place",
            "name": "Denbigh Community Center",
            "address": {
                "@type": "PostalAddress",
                "streetAddress": "15198 Warwick Boulevard",
                "postalCode": "23608",
                "addressLocality": "Newport News",
                "addressRegion": "VA",
                "addressCountry": "US"
            },
            "geo": {
                "@type": "GeoCoordinates",
                "latitude": "37.1423964",
                "longitude": "-76.5469873"
            }
        },
        "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode",
        "description": "From Challenge to Connection: The Transformative Power of EQ in Customer Service",
        "offers": [
            {
                "@type": "AggregateOffer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "USD",
                "availabilityStarts": "2026-04-05",
                "availabilityEnds": "2025-11-13",
                "validFrom": "2026-04-05",
                "lowPrice": "0.00",
                "highPrice": "0.00",
                "price": "0.00",
                "url": "https://allevents.in/newport-news/free-customer-service-training-from-challenge-to-connection-session-i/100001834709719159"
            },
            {
                "@type": "Offer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "USD",
                "availabilityStarts": "2026-04-05",
                "availabilityEnds": "",
                "validFrom": "2026-04-05",
                "url": "https://allevents.in/newport-news/free-customer-service-training-from-challenge-to-connection-session-i/100001834709719159",
                "price": 0,
                "name": "General Admission-Session I"
            }
        ],
        "organizer": [
            {
                "@type": "Organization",
                "name": "Hampton Roads Workforce Council",
                "url": "https://allevents.in/org/hampton-roads-workforce-council/20409170"
            }
        ]
    }
]
```