MANAGING DIFFICULT CONVERSATIONS AND ESCALATIONS

NURSING CPD STREAM

💬 Managing Difficult Conversations & Escalations 💬
🎓 Interactive Webinar

Build confidence in navigating challenging conversations with patients and colleagues in this practical, skills‑focused webinar.
Designed for real‑world practice, this session explores trauma‑informed and culturally sensitive communication strategies to help you respond with empathy while effectively managing conflict and distress. Through structured frameworks, active listening techniques, and real‑life scenarios, you’ll learn how to:

✅ Set clear professional boundaries
✅ Escalate concerns assertively and appropriately
✅ Maintain safety in difficult situations
✅ Manage emotional responses to reduce stress and prevent burnout

This interactive webinar supports clinicians to strengthen confidence, professionalism, and resilience in everyday practice.

📲 Register now to enhance your communication skills

https://www.hpmi.org/event/managing-difficult-conversations-and-escalations/

You may also like the following events from HPMI - the Hunter Postgraduate Medical Institute:

• This Friday, 27th February, 10:30 pm, DERMATOLOGY UPDATE in Newcastle
• Next month, 16th March, 08:30 am, FULLY BOOKED! MIRENA INSERTION COURSE in Newcastle
• Next month, 23rd March, 08:30 am, FULLY BOOKED! EAR PATHOLOGY AND WAX MANAGEMENT in Newcastle

Also check out other Workshops in Arlington, Virtual events in Arlington.