Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers.
The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line — happy customers will remain and return.

This two-session best practices training program is aligned with ISO 10002 series of 2018 on Quality Management and Customer Satisfaction Guidelines in Handling Complaints in Organizations.
Enroll and convert those complaints to compliments!


COURSE DIRECTOR AND LECTURER:

Kamaneson Ganeson is a Malaysia-based master trainer for various management systems including ISO 9001, 10002, 14001, 18001, 22301, 31000, 20000, TS16949, 27001.

He has rolled out many customer management and international quality training programs in Vietnam, Malaysia and the Philippines both for the public and private sectors with stellar brands such as AMEX, Sitel, Toshiba, Fujitsu, McDonalds, Jollibee, BDO, SM, Metrobank, Cebu Pacific, SSS, Philhealth and many more.

He recently retired as vice president, head of Total Quality Management, and chief risk officer of Megawide Corporation.

In his 4-year stint with the organization, he was also the designated coach and master trainer on various training programs for all front-line directors and project managers.


TRAINING SCHEDULE:

Session 1 of 2: 1:30PM | Thursday, September 28, 2023
Session 2 of 2: 1:30PM | Friday, September 29, 2023


TRAINING INVESTMENT (inclusive of an e-copy of certificate of completion and printed lecture guide to be delivered to your mailing address):

P 4,880 - for those registering and paying BEFORE August 28

P 5,880 - for those registering and paying AFTER August 28

*Optional: Add P450 for a printed copy of a certificate of attendance inclusive of delivery charge


Registration is open to the general public. A MUST FOR:

• Business owners & trainers
• Service frontliners
• Sales representatives
• Aftersales service representatives
• BPO and call center agents
• Insurance agents
• Real estate agents
• Medical representatives
• Supervisors and managers
• Business consultants


Note: CGBP is an accredited training provider of the Securities and Exchange Commission, Bangko Sentral ng Pilipinas, Anti-Money Laundering Council, Governance Commission for GOCCs, DILG-Local Government Academy, Civil Service Commission, Professional Regulation Commission, and other regulatory agencies.

Government funds to be used in this training program will not be covered by Philippine Procurement Law or RA 9184 based on its Revised IRR’s Section 4.5-b which classifies training and seminars as non-procurement activities.

DBM circular 563 issued on April 22, 2016 also exempts public officials and government employees from the Php 2,000-limit per day on training fees.


CGBP also offers in-house training and consulting for individuals and institutions.

For details and to register, visit www.cgbp.org


Contact Person:

Camille Jonas
Program Director
Mobile: (+63 939) 914-8689
Landlines: (+63 2) 8556-8968 or 69