Masterclass Series for Business

This Masterclass Series for Business is a four-session program designed to help you make sense of these changes and strengthen the foundations of your business. Through a series of bite-sized, expert-led masterclasses, you’ll explore practical strategies to adapt and thrive.

Delivered in partnership with Federation University’s Morwell Innovation Centre, this program will be led by Aileen Day, one of Australia’s leading business advisors and thought leaders. A globally recognised certified customer experience professional (CCXP), Aileen helps organisations become commercially smart by delivering human-centred experiences worthy of trust and loyalty.

This program is free to attend, but registration is essential for each session.

1. Recruiting Talent for Business Success Tuesday 2 September | 7:30am–10:45am (3 hrs 15 mins)
2. Funding Your Next Move Thursday 4 September | 10:30am–2:00pm (3 hrs 30 mins)
3. Succession Planning and Performance Management for a Secure Future Tuesday 16 September | 4:45pm–8:00pm (3 hrs 15 mins)
4. Elevate Your Business with Great Customer Experience Design Thursday 18 September | 10:30am–2:00pm (3 hrs 30 mins)
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