How to Handle Difficult Customers

Customers are important because they drive profits for an organization. Without customers, there would be no business. This seminar focuses on the techniques of managing customers, even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.

Key Topics

I. Introduction

a. Who are your customers?
b. Is the customer always, right?
c. Customers’ needs and wants

II. Types of difficult customers and how to handle them

III. Additional handling techniques

a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer

IV. Develop self-awareness and self-regulation

a. How to communicate
b. Avoiding trigger phrases

V. Needs of the customers when they complain

VI. Workshop

To register, please call or text: 0915.205.0133 | 0908.342.3162 | 0933.584.7266 | (02) 8.727.5628, or email us the following details at YnVzaW5lc3Njb2FjaHBoaWwgfCBnbWFpbCAhIGNvbQ== so we can better assist you:

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