Front Desk Excellence Seminar

Attention clinicians, directors, and front desk personnel, create exceptional patient experiences from the first hello.

About this Event

✨Front Desk Excellence: Creating Exceptional Patient Experiences from the First Hello  ✨The front desk is more than a check-in point—it’s the foundation of your patient experience. As the first voice on the phone and the first face patients see, your front desk team sets the tone for every interaction that follows. 

In-person in Casper, WY • Virtual via Zoom

One essential question every clinic leader should ask:“What kind of first impression are we making—and how does it shape the entire patient journey?”

In today’s fast-moving healthcare world, patients have high expectations and plenty of options. That means every interaction counts—and it all starts at the front desk.

Whether you're a clinic director, front desk administrator, or patient care representative, this course is for you. You’ll learn how to turn your front desk into a powerful force for trust-building, patient retention, and care completion—before a patient ever meets a provider.

📍 Attend live in Casper or join virtually via Zoom!Each ticket covers one clinic location—clinics with multiple locations must register separately for each.

💡 Course Promise

By the end of this course, you’ll know how to design a seamless, empathetic, and engaging patient experience—from the first phone call through discharge and beyond. You’ll walk away with practical tools to transform your front desk staff into experience ambassadors who drive patient satisfaction, retention, and completion of care. 

🧭 What You’ll Learn

✔️ Map the full Patient Lifecycle within your clinic, highlighting emotional and operational touchpoints.

✔️ Define and refine the core tasks your front desk performs to enhance each stage of the journey

✔️Recognize the hallmarks of an exceptional front desk experience—from the patient’s perspective

✔️ Align front desk actions with your mission of compassionate, individualized care

✔️ Learn how to master the ideal New Patient phone call to build instant rapport and clarity

Because your patients deserve more than excellent care—they deserve an experience that makes them feel seen, valued, and confident from day one.

Your patients deserve more than clinical excellence—they deserve a great experience. Let’s create that—starting at the front desk. Reserve your clinic’s spot today!

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