Conflict Management Training Course

Master conflict resolution skills - learn negotiation, communication strategies, and assertive techniques for workplace success!

About this Event

Link to Course Info: https://www.nobleprog.com/cc/3099

Disclaimer: This is a pre-registration for the paid training. The cost is $1200 per person. This course will be conducted if minimum five registrations are received 28 days before the start date. We will reach out to confirm your participation and share payment arrangement. If enough registrations are not received for your desired date, you will be automatically considered for the next available date the training is scheduled in the same geography, and you will be contacted to confirm your registration for this new date. If you are a group of five or more, please reach out to us at . We also offer remote training. If you are interested in a remote format ( Virtual / Remote Training over zoom ) then please send us an email to bmVhbCAhIHNoYWggfCBub2JsZXByb2cgISBjb20= and we would be happy to consider running a virtual event provided the course meets minimum participation requirements.

What to Expect: Our instructor-led training (available online or onsite) offers interactive, hands-on sessions designed to give you both the theoretical understanding and practical tools needed to manage conflicts effectively and navigate difficult conversations in real-world professional scenarios.

• Certificate: Course Completion Certificate
• Language: English
• Duration: 14 Hours (7 hours each day from 9am-5pm)
• Credits: 14
• Course Delivery: Classroom or Online

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Course Overview: This training course is designed for managers, team leaders, and professionals who want to master conflict management fundamentals — how to resolve disputes, handle difficult conversations, and transform conflicts into collaborative opportunities. You'll learn proven conflict resolution techniques, explore communication strategies, and walk away with hands-on experience managing real-world workplace conflicts. By the end of the course, you'll be able to:

• Understand different types of conflicts and their underlying causes
• Apply effective conflict resolution strategies and negotiation techniques
• Use assertive communication skills to transform conflicts into cooperation

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Course Contents: This training combines engaging lectures, group discussions, and live practice sessions to make sure you leave with real-world conflict management knowledge you can apply immediately. Topics Include:

• Conflict Foundation – Nature and types of conflicts, Lewin's conflict theory, and main sources of workplace disputes
• Conflict Dynamics – Understanding conflict phases from challenge to confrontation and resolution
• Resolution Strategies – Win-win approaches, assertive skills, and transforming conflicts into cooperation
• Management Techniques – Negotiation, mediation, arbitration, and emotional management during conflicts
• Communication Skills – Effective communication tools, overcoming barriers, and using verbal/non-verbal techniques
• Stress Management – Anti-stress training, relaxation methods, and coping with difficult situations

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Course Features: By the end of this training, you will be able to:

• Identify conflict sources and apply appropriate behavioral styles for resolution
• Use assertive techniques to develop constructive team conflict management
• Implement negotiation strategies that transform disputes into collaborative solutions
• Manage emotions and stress effectively during challenging workplace situations

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Certification: Upon completion of the training, participants will receive an official Course Completion Certificate.

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Who Can Attend? This course is ideal for:

• Managers and Team Leaders
• HR Professionals and Supervisors
• Project Coordinators and Department Heads
• Anyone responsible for managing workplace relationships and resolving conflicts

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About Us We are NobleProg, the world's training provider :)! We offer international training and consultancy group, delivering high quality courses to every sector, covering: Artificial Intelligence, IT, Management, Applied Statistics. Over the last 18 years, we have trained more than 50000 people from over 6000 companies and organizations. If you are interested in another course, we're positive we have what you want - go to nobleprog.com and search.

Agenda

Understanding Conflict Nature & Sources

Info: Nature and types of conflict including participant-based classifications

Lewin's theory of conflict situations and main conflict sources

Resource conflicts, goal differences, work interdependence, and value clashes

Distinguishing functional vs dysfunctional conflicts and perception distortions

Conflict Dynamics & Behavioral Styles

Info: Conflict dynamics through preceding, challenge, escalation, and confrontation phases

Behavioral styles for mastering conflicts and appropriate dispute responses

Consequences of rigid style application and developing flexible approaches

Assertive skills development for effective conflict resolution

Resolution Strategies & Management Techniques

Info: Win-lose, lose-win, and win-win strategies for conflict transformation

Conflict management methods including negotiation, mediation, and arbitration

Working with emotions during conflicts and stress management techniques

Anti-stress training introduction and relaxation focusing methods

Communication & Negotiation for Resolution

Info: Creative principles of conflict resolution and effective communication tools

Overcoming communication barriers and using verbal/non-verbal techniques effectively

Negotiation techniques application for successful conflict resolution

Training summary and practical implementation strategies

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