The Loyalty Blueprint: From Staff to Customers

Discover proven strategies for enhancing customer & employee experiences, building lasting loyalty, & driving confident sustainable business

About this Event

Join us for an engaging and practical workshop designed specifically for small business owners and managers who want to drive growth by building loyalty from the inside out.

Morning Session | 9:00 AM – 12:00 PM - Customer Experience

Discover proven tools and strategies to create unforgettable customer experiences that foster loyalty, encourage repeat business, and strengthen your brand.

Afternoon Session | 1:00 PM – 4:00 PM - Employee Experience

Learn how to hire and train the right team, set clear expectations, measure performance, and shape a culture that inspires excellence and accountability.

Whether you're looking to improve customer retention or build a stronger team, this event gives you the blueprint to do both—and grow your business with confidence.

Don’t miss this opportunity to elevate your business from the inside out!

Breakfast & lunch is served. Register in advance as this is limited to 40 seats.

Agenda


🕑: 08:30 AM - 09:00 AM
Doors Open

🕑: 09:00 AM - 12:00 PM
Customer Experience

🕑: 12:00 PM - 01:00 PM
Lunch

🕑: 01:00 PM - 04:00 PM
Employee Experience


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