Scottish Public Services Ombudsman Conference 2025

From Complaint to Impact: The journey of improving outcomes for service users

About this Event

Join us for the SPSO Conference 2025 - From Complaint to Impact at the Edinburgh International Conference Centre for a day filled with insightful discussions, interactive workshops, and networking opportunities. Aimed at staff and representatives involved in complaint handling for public sector organisations in Scotland, we will look at how to turn complaints into opportunities for positive change and gaining valuable insights into making a real impact.

Topics include:

• Current trends in public sector complaints
• Hearing the voice of the complainant
• Supporting staff through public sector reform
• Using insight to transform services

There will be networking opportunities throughout the day.

*Full agenda coming soon*

Agenda

Current trends in public sector complaints
Hearing the voice of the complainant
Supporting staff through public sector reform
Using insight to transform services


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