# Event Details - **Event Name**: Conflict Management and Resolution in the Workplace (Hybrid) - **Event Start and End Date**: Tue, 10 Nov, 2026 at 08:30 am – Tue, 10 Nov, 2026 at 01:00 pm (-05:00) - **Event Description**: Conflict is a natural part of any workplace; constructive management can strengthen relationships and foster productive work environment.About this EventDuration: 4 hours, 30 minutesDelivery Mode: Classroom Instructor Led (In-person and Virtual)Who Should Attend: Organizational leaders, Supervisors, Team Leads, HR Professionals, New and emerging ManagersCertificate: Certificate of AttendanceLanguage: EnglishRefreshments: Light Breakfast, Snacks and beverages will be provided for in-person attendees during the session.Course OverviewTo effectively manage disagreements, participants will learn strategies to address disputes and disagreements in a positive, constructive manner and prevent issues from escalating. Through discussion and interactive activities, attendees will:Identify common sources and triggers of workplace conflict.Understand different conflict resolution styles and when to apply them.Develop skills for communicating effectively during disagreements.Learn techniques for managing difficult personalities and emotional situations.Increase awareness of cultural perspectives and communication differences.Build stronger working relationships with colleagues, managers, and teams.Participants will learn to:Recognize the conflict - Identify the facts and people involvedManage the conflict - Apply avenues of resolutionResolve the conflict - Through collaboration or compromiseParticipants will gain valuable techniques for managing difficult conversations, responding to emotionally charged situations, and navigating cultural differences that can contribute to misunderstandings. By the end of the session which involves real-life examples, participants will be better equipped to address challenges with confidence, professionalism, and respect; creating a more collaborative and positive work environment.Course Modules1. Conflict IsA normal inescapable part of lifeA periodic occurrence in any relationshipAn opportunity to understand opposing preferences and values and to dispel myths2. How Well Do You Communicate During Conflict?3. Conflict EscalationPolarizationOpen HostilityEnemy ImagesDialogue is abandonedThe Problem ExpandsPersonificationDisagreement4. Causes of Conflict in the WorkplacePoor ManagementInadequate TrainingUnclear Job RolesPoor CommunicationPoor Work EnvironmentLack of Equal OpportunitiesUnclear ExpectationsAppraisals or Pay SystemsUnfair TreatmentSignificant Changes to Reporting StructuresBullying and Harassment5. Being Open to Other PerspectivesGather informationListen ObjectivelyCommit to Building and UnderstandingAgree on Solutions – Direct ActionPlan next Steps6. Group AssignmentBrainstorm to Generate Possible SolutionsEvaluate later, NOT NOWDo not criticize any suggestionProvide feedback with reflective listeningWrite down all ideas suggestedCome up with a resolution7. Debrief Group Assignment8. Conflict Management StrategiesListen Objectively and Fairly Identify Source of ConflictRequire all Parties to Focus on the Current IssueAttempt to get Agreement for ResolutionMonitor SituationDirect Action, If Necessary9. A leader must Resolve Conflict10. Wrap up: Q&AEvaluationsOptional Dialogue with FIU Jorge Perez Metropolitan Center Researchers/TrainersShould you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU’s Office of Civil Rights (OCR) at 305-348-2785 or accomodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.Agenda🕑: 08:30 AM - 09:00 AMRegistration and Networking Breakfast🕑: 09:00 AM - 10:00 AMIntroduction: Conflict is Inevitable🕑: 10:00 AM - 10:15 AMPretest: How Well Do You Communicate during Conflict?🕑: 10:15 AM - 10:25 AMConflict Escalation🕑: 10:25 AM - 10:35 AMBreak🕑: 10:35 AM - 11:00 AMCauses of Conflict in the Workplace🕑: 11:00 AM - 11:35 AMGroup Assignment: Brainstorm to Generate Possible Solutions🕑: 11:35 AM - 11:50 AMDebrief 🕑: 11:50 AM - 12:30 PMConflict Management Strategies 🕑: 12:30 PM - 01:00 PMQ&A - **Event URL**: https://allevents.in/miramar/conflict-management-and-resolution-in-the-workplace-hybrid/100002001243578415 - **Event Categories**: workshops, parties, entertainment - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Age Limit: All Ages - Duration: 4 hours 30 minutes - Location: FIU at I-75 - Languages: English ## Ticket Details - **Ticket Price Range**: min: 231.44, max: 231.44, currency: USD ## Event venue details - **city**: Miramar - **state**: FL - **country**: United States - **location**: FIU at I-75 - **lat**: 25.9921676 - **long**: -80.3397722 - **full address**: FIU at I-75, 1930 Southwest 145th Avenue, Miramar, United States ## Event gallery - **Alt text**: Conflict Management and Resolution in the Workplace (Hybrid) - **Image URL**: https://cdn-az.allevents.in/events3/banners/b5916ee9d9437c658c5e9c50788744458134dcd235e16719e9464cffb0786bd3-rimg-w1200-h600-dce8e8e8-gmir.jpg?v=1791396973 ## FAQs - **Q**: When and where is Conflict Management and Resolution in the Workplace (Hybrid) being held? - **A:** Conflict Management and Resolution in the Workplace (Hybrid) takes place on Tue, 10 Nov, 2026 at 08:30 am to Tue, 10 Nov, 2026 at 01:00 pm at FIU at I-75, 1930 Southwest 145th Avenue, Miramar, United States. - **Q**: Who is organizing Conflict Management and Resolution in the Workplace (Hybrid)? - **A:** Conflict Management and Resolution in the Workplace (Hybrid) is organized by FIU Jorge M. Perez Metropolitan Center. - **Q**: Who is this event for? Is it right for me? - **A:** Conflict Management and Resolution in the Workplace (Hybrid) is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Miramar, this event is thoughtfully curated to deliver a standout experience worth every moment. 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