# Event Details - **Event Name**: One Call, That's All: Two Years On - **Event Start and End Date**: Fri, 04 Dec, 2026 at 09:00 am – Fri, 04 Dec, 2026 at 03:30 pm (+00:00) - **Event Description**: Exploring the learning from the One Call That’s All pilot and the future of coordinated household support.About this EventWhat if people experiencing fuel and food poverty only had to ask for help once?Join us as we reveal how the One Call, That's All (OCTA) framework identified over £3.3 million in unclaimed household income and reduced reported household stress levels from 48% to 11%.The OCTA pilot was commissioned by Utilita Giving to test whether a coordinated, single-entry support model could help households access the financial and practical support they need through one integrated service. Two years on, this event will bring together policymakers, charities, energy sector leaders, and delivery partners to explore the learning emerging from the pilot and discuss what coordinated household support could look like in the future.Key takeawaysBy attending this event you will:Learn about the design and development of the OCTA pilot and the strategic decision by Trustees to invest £2.2m into high-velocity social infrastructureDiscover how the OCTA framework restores household agency, moving beneficiaries to a "Hope Score" of 8.0, significantly surpassing the UK national averageUnderstand how the OCTA model provides a "plug-and-play" solution to help the energy sector meet Consumer Duty requirements for Sustainable AffordabilityLearn from the experience of charities and delivery partners working on the ground to provide "Dignity Support" through rapid white goods installation and material aidJoin the discussion on how services supporting households in crisis could evolve into a sector-neutral national standardAbout the eventAcross the UK, households experiencing financial hardship often encounter the inefficient "referral merry-go-round" and a "complexity crisis." People may be referred between multiple organisations for help with energy costs, benefits, debt, or essential household needs – frequently repeating their trauma several times before receiving meaningful assistance.The One Call, That’s All (OCTA) pilot was created to test whether a different approach could improve outcomes for households facing fuel and food poverty. Through a single referral and discovery conversation, the OCTA model connects households to coordinated support including 12 months of ring-fenced specialist casework, practical assistance, and local charitable services.The goal is to stabilise households by addressing the range of pressures affecting them at the same time, moving them from debt-paralysis to long-term financial agency.What the event will exploreThe Anatomy of a Case: A deep-dive into the OCTA mechanics and the "Income Engine" that identified £3.3m in supportTransformation Proof: An exclusive anonymised call recording documenting the exact moment a household moves from crisis to agencyThe Dignity Pillar: How rapid white goods delivery via The Furnishing Service and local partners stabilises homesScaling for the Future: The potential of the UGive Shop digital pipeline as a national infrastructure for public giving and sector-wide collaborationWho should attendThis event is essential for high-level decision-makers and organisations working across:ESG & Social Impact Directors (Energy, Water, Telecoms & Utilities)Regulatory affairs & consumer policy (Consumer Duty focus)Food security and community nutrition practitioners (charities & local authorities)Financial inclusion and income maximisation specialistsPublic policy advisors and researchersSocial innovation and impact investorsSpeakersDerek Lickorish MBE, Chairman, Utilita EnergyHelen Boardman, Executive Director, Utilita GivingEmma Revie, CEO, TrussellAdam Scorer, Chief Executive, National Energy ActionMatt Stevenson-Dodd, CEO, Trust ImpactHelen Greig, Managing Director, Trust ImpactRyan Miemczyk, Director of Research & Innovation, Trust ImpactIncomeMaxMore speakers TBC!Refreshments and lunch will be provided. Places are limited and early registration is recommended.Agenda🕑: 09:00 AM - 09:30 AMArrival & Networking🕑: 09:30 AM - 09:45 AMOpening Address🕑: 10:15 AM - 10:50 AMSession 1 - Investing in Solutions: Strategic Context🕑: 10:50 AM - 11:50 AMSession 2 - The Stabilisation Engine in Action🕑: 11:50 AM - 12:30 PMSession 3 – The “Heat or Eat” Reality🕑: 12:30 PM - 01:30 PMLunch & Networking🕑: 01:30 PM - 02:15 PMSession 4 – One Call, That’s All: Place-Based Delivery🕑: 02:15 PM - 02:45 PMSession 5 – Scaling the Model: A National Opportunity🕑: 02:45 PM - 03:30 PMRoundtable Discussion: The Future of Coordinated Support🕑: 03:30 PMEvent Close - **Event URL**: https://allevents.in/milton-keynes/one-call-thats-all-two-years-on/100001985281802313 - **Event Categories**: Nonprofit - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: USD ## Event venue details - **city**: Milton Keynes - **state**: EN - **country**: United Kingdom - **location**: Unity Place - **lat**: 52.0363588 - **long**: -0.7722635 - **full address**: Unity Place, 200 Grafton Gate, Milton Keynes, United Kingdom ## Event gallery - **Alt text**: One Call, That's All: Two Years On - **Image URL**: https://cdn-az.allevents.in/events1/banners/9d64675bc817ec0bac2c68df2ef5dc0878a2a65a8c712795766a5ae029463a7b-rimg-w1200-h600-dcffffff-gmir.jpg?v=1775825298 ## FAQs - **Q**: When and where is One Call, That's All: Two Years On being held? - **A:** One Call, That's All: Two Years On takes place on Fri, 04 Dec, 2026 at 09:00 am to Fri, 04 Dec, 2026 at 03:30 pm at Unity Place, 200 Grafton Gate, Milton Keynes, United Kingdom. - **Q**: Who is organizing One Call, That's All: Two Years On? - **A:** One Call, That's All: Two Years On is organized by Utilita Giving. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "One Call, That's All: Two Years On", "image": "https://cdn-az.allevents.in/events1/banners/9d64675bc817ec0bac2c68df2ef5dc0878a2a65a8c712795766a5ae029463a7b-rimg-w1200-h600-dcffffff-gmir.jpg?v=1775825298", "startDate": "2026-12-04T09:00:00+00:00", "endDate": "2026-12-04T15:30:00+00:00", "url": "https://allevents.in/milton-keynes/one-call-thats-all-two-years-on/100001985281802313", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Unity Place", "address": { "@type": "PostalAddress", "streetAddress": "200 Grafton Gate", "postalCode": "MK9 1UP", "addressLocality": "Milton Keynes", "addressRegion": "EN", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": "52.0363588", "longitude": "-0.7722635" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Exploring the learning from the One Call That’s All pilot and the future of coordinated household support.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "USD", "availabilityStarts": "2026-04-10", "availabilityEnds": "2026-12-04T15:30:00+00:00", "validFrom": "2026-04-10", "lowPrice": "0.00", "highPrice": "0.00", "price": "0.00", "url": "https://allevents.in/milton-keynes/one-call-thats-all-two-years-on/100001985281802313" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "USD", "availabilityStarts": "2026-04-10", "availabilityEnds": "", "validFrom": "2026-04-10", "url": "https://allevents.in/milton-keynes/one-call-thats-all-two-years-on/100001985281802313", "price": 0, "name": "General Admission" } ], "organizer": [ { "@type": "Organization", "name": "Utilita Giving", "url": "https://allevents.in/org/utilita-giving/27671805", "description": "Utilita Giving was established by Utilita Energy in 2022, and is dedicated to alleviating and preventing the hardship caused by fuel and food poverty while raising public awareness about this critical issue.Utilita Giving has designed an innovative pilot ‘One Call, That’s All’ to tackle fuel and food poverty with compassion, dignity, and long-lasting impact.Over the next two years, 6,000 people will receive personalised, needs-led support through a single point of access. Individuals will only need to tell their story once before receiving coordinated assistance.With just one referral, they can access everything they need without repeating their situation multiple times, ensuring a seamless and dignified experience." } ] } ] ```