# Event Details - **Event Name**: Telephone Debt Recovery Skills – 1-Day Workshop in Melbourne - **Event Start and End Date**: Tue, 21 Apr, 2026 at 07:00 pm – Fri, 11 Sep, 2026 at 10:00 pm (+10:00) - **Event Description**: Master debt collection call techniques to improve recovery rates, handle objections confidently, and collect overdue payments professionallyAbout this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs/Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks and beverages will be provided during the sessionCourse Overview:This one-day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.Learning Objectives:After completing this course, delegates will be able to:● Follow a step by step debt collection call process.● Increase debt collector’s confidence when handling challenging collection calls.● Understand and practice specific collections called best practice techniques.Target Audience:Debt collectors, call center agents and credit staff.Why is it Right Fit for You?This program is ideal if you want to improve your effectiveness in recovering overdue payments while maintaining professionalism and compliance. It equips you with structured call processes, proven negotiation techniques, and practical objection-handling strategies that help you stay confident during difficult conversations. Whether you are new to collections or looking to refine your skills, this course helps you increase recovery rates while protecting customer relationships and your organization’s reputation.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Can this Telephone Debt Collection training be customized for our organization?Yes, we offer customized in-house Telephone Debt Collection programs tailored to your industry, compliance requirements, debtor profiles, and internal recovery processes. The training can incorporate your real call scenarios, scripts, and KPIs to ensure maximum relevance and measurable improvement in collection rates. Delivery format, duration, and focus areas can be aligned with your organizational goals and regulatory standards.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events7/banners/9c83a6a0-21ca-11f1-8b35-f723b5d21335-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events7/banners/9cbb3160-21ca-11f1-a01a-adaecb19c40b-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events5/banners/9cef60c0-21ca-11f1-a01a-adaecb19c40b-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events1/banners/9d2abc10-21ca-11f1-8b35-f723b5d21335-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events9/banners/9d57bf80-21ca-11f1-a01a-adaecb19c40b-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events3/banners/9d7f1da0-21ca-11f1-8b35-f723b5d21335-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1: Introduction to debt collectionInfo: Module 1: Introduction to debt collection ● Attitude, Skills and Knowledge of a successful debt collector. ● The 4 different types of debtors. ● Debt collection account fact sheet.Module 2: The Debt Collection Call Process:Info: ● A step by step process for a successful debt collection call. ● Debtor’s stalls and objections – Debt disputes. ● The mindset of a successful debt collection agent.Module 3: Debt Collection best practice tips and techniques:Info: ● The “Close Out” technique ● About debt collection negotiations ● Ten telephone debt collection best practice tips and techniques - **Event URL**: https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Ftelephone-debt-recovery-skills-1-day-workshop-in-melbourne-tickets-1985033900833 - **Ticket Price Range**: min: 648.27, max: 847.33, currency: AUD ## Event venue details - **city**: Melbourne - **state**: VI - **country**: Australia - **location**: Regus 120 Collins Street - **lat**: -37.8137796 - **long**: 144.9694721 - **full address**: Regus 120 Collins Street, 120 Collins Street, Melbourne, Australia ## Event Organizer details - **affiliate_id**: 10 - **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events1/banners/849b70b026d7081a39440a18df84b5f6cf5d54e1980307d81fe823af946e2c45-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1773728966 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events1/banners/a13b278cd529680e3c030a3331d55628783ed9d3de0f5d2a47e10b4a35e010a3-rimg-w400-h400-dc2f2c31-gmir.jpg?v=1773728966 ## FAQs - **Q**: When is the event happening? - **A:** Tue, 21 Apr, 2026 at 07:00 pm (+10:00) - **Q**: Where is the event happening? - **A:** Regus 120 Collins Street, 120 Collins Street, Melbourne, Australia - **Q**: What is the ticket price? - **A:** starting from 648.27 up to 847.33 AUD - **Q**: Who is organizing the event? - **A:** MG Aussie - **Q**: What type of event is this? - **A:** Workshops - **Q**: Where can I find ticket details about Telephone Debt Recovery Skills – 1-Day Workshop in Melbourne ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Telephone Debt Recovery Skills – 1-Day Workshop in Melbourne", "image": "https://cdn-az.allevents.in/events1/banners/849b70b026d7081a39440a18df84b5f6cf5d54e1980307d81fe823af946e2c45-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1773728966", "startDate": "2026-04-21T19:00:00+10:00", "endDate": "2026-09-11T22:00:00+10:00", "url": "https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus 120 Collins Street", "address": { "@type": "PostalAddress", "streetAddress": "120 Collins Street", "postalCode": "3000", "addressLocality": "Melbourne", "addressRegion": "VI", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-37.8137796", "longitude": "144.9694721" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Master debt collection call techniques to improve recovery rates, handle objections confidently, and collect overdue payments professionally", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-17", "availabilityEnds": "2026-09-11T22:00:00+10:00", "validFrom": "2026-03-17", "lowPrice": "648.27", "highPrice": "847.33", "price": "648.27", "url": "https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-17", "availabilityEnds": "", "validFrom": "2026-03-17", "url": "https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833", "price": "648.27", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-17", "availabilityEnds": "", "validFrom": "2026-03-17", "url": "https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833", "price": "720.27", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-17", "availabilityEnds": "", "validFrom": "2026-03-17", "url": "https://allevents.in/melbourne/telephone-debt-recovery-skills-1-day-workshop-in-melbourne/100001985033900833", "price": "847.33", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```