# Event Details - **Event Name**: Quality Management Strategies for Hospitality: 1 Day Course in Melbourne - **Event Start and End Date**: Tue, 06 Jan, 2026 at 09:00 am – Thu, 04 Jun, 2026 at 05:00 pm (+11:00) - **Event Description**: See how hospitality teams deliver reliable quality, create great guest experiences, and manage smooth daily operationsAbout this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.For more information on venue address, reach out to "eventbrite@mgaussie.com"Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs/Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks and beverages will be provided during the sessionCourse OverviewThis workshop introduces quality management concepts tailored to the hospitality sector, progressing from beginner to intermediate-level practices. Participants explore how hotels, restaurants, and service establishments ensure consistent customer satisfaction through structured processes, SOPs, quality checks, team coordination, and service recovery methods. The training focuses on real hospitality scenarios, guest expectations, and industry standards that shape memorable guest experiences. Designed for both new and developing professionals, the content emphasizes practical tools and operational excellence.Learning Objectives• Understand hospitality quality principles from beginner to intermediate levels• Recognize how guest expectations shape service delivery• Use SOPs to maintain consistent service performance• Interpret quality audits, KPIs, and guest feedback• Apply practical service recovery strategies• Strengthen teamwork and communication across departments• Develop improvement plans to enhance operational standards• Support a positive, guest-centered service cultureTarget Audience• Hotel and restaurant staff• Front office, housekeeping, and F&B teams• Supervisors and team leaders• Hospitality students and trainees• Customer service and guest relations staff• Professionals entering the hospitality sectorWhy Choose This Course?This workshop offers a clear and practical understanding of how hospitality organizations deliver consistent, high-quality service. Participants learn real methods used in hotels and restaurants to enhance the guest experience and maintain operational excellence.©2025 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to align your entire hospitality team with one quality standard?We offer customized in-house versions tailored to your hotel, restaurant, or hospitality business. Content can match your SOPs, service expectations, and quality metrics for uniform performance across teams.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events6/banners/e4cba9d0-de5e-11f0-9586-4fa6537cb878-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events1/banners/e4eced70-de5e-11f0-aac5-e138cedc26e2-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events3/banners/e5142480-de5e-11f0-aac5-e138cedc26e2-rimg-w983-h740-dc91938d-gmir.jpg AgendaModule 1: Fundamentals of Hospitality QualityInfo: • Meaning of quality in hotels, restaurants, and service settings • Core drivers of guest satisfaction and expectations • How quality standards shape daily operations • Icebreaker ActivityModule 2: Service Excellence & Guest ExperienceInfo: • Guest journey mapping: arrival ➝ stay ➝ departure • Creating memorable touchpoints through consistent service • Handling basic service expectations and behavior standards • ActivityModule 3: Standard Operating Procedures (SOPs)Info: • Purpose and structure of hospitality SOPs • Front desk, housekeeping, F&B, and service SOP essentials • Using SOPs to ensure consistency and avoid errors • Role PlayModule 4: Quality Assurance & Performance MonitoringInfo: • Internal audits, checklists, and quality reviews • Guest feedback evaluation and score interpretation • KPIs for hospitality quality performance • Case StudyModule 5: Service Recovery & Complaint HandlingInfo: • Understanding guest complaints and pain points • Intermediate strategies: LEARN, LAST, HEART models • Turning negative experiences into loyalty opportunities • SimulationModule 6: Teamwork & Communication in HospitalityInfo: • Coordination between front-of-house and back-of-house • Clear communication during peak hours and pressure periods • Developing a positive service culture across departments • Group Brainstorm ActivityModule 7: Continuous Improvement in Hospitality QualityInfo: • Corrective actions, improvement plans, and service innovations • Creating department-wise quality goals • Building a sustainable quality-focused culture • Action Plan Review - **Event URL**: https://allevents.in/melbourne/quality-management-strategies-for-hospitality-1-day-course-in-melbourne/100001976689000010 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 552.97, max: 720.27, currency: AUD ## Event venue details - **city**: Melbourne - **state**: VI - **country**: Australia - **location**: Regus 120 Collins Street - **lat**: -37.8144291 - **long**: 144.9696066 - **full address**: Regus 120 Collins Street, 120 Collins Street #Levels 31 & 50, Melbourne, Australia ## Event gallery - **Alt text**: Quality Management Strategies for Hospitality: 1 Day Course in Melbourne - **Image URL**: https://cdn-az.allevents.in/events8/banners/8908f554e3c333a049435a6ad6b43a97a06dc46f8df8c2328e264b5bcc2e1ccd-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1766315967 ## FAQs - **Q**: When and where is Quality Management Strategies for Hospitality: 1 Day Course in Melbourne being held? - **A:** Quality Management Strategies for Hospitality: 1 Day Course in Melbourne takes place on Tue, 06 Jan, 2026 at 09:00 am to Thu, 04 Jun, 2026 at 05:00 pm at Regus 120 Collins Street, 120 Collins Street #Levels 31 & 50, Melbourne, Australia. - **Q**: How much do tickets cost for Quality Management Strategies for Hospitality: 1 Day Course in Melbourne? - **A:** Ticket prices for Quality Management Strategies for Hospitality: 1 Day Course in Melbourne range from AUD 553 to AUD 720 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityGroup Registration FeeAUD 553 + AUD 32 feeAvailableEarly Bird FeeAUD 614 + AUD 35 feeAvailableStandard FeeAUD 720 + AUD 41 feeAvailable - **Q**: Who is organizing Quality Management Strategies for Hospitality: 1 Day Course in Melbourne? - **A:** Quality Management Strategies for Hospitality: 1 Day Course in Melbourne is organized by MG Aussie. - **Q**: Who is this event for? Is it right for me? - **A:** Quality Management Strategies for Hospitality: 1 Day Course in Melbourne is ideal for learners, working professionals, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Melbourne, this event is thoughtfully curated to deliver a standout experience worth every moment. 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