X
Search results for:
No result found! Try with different keywords!
Users
Organizers
Events
Advertisement
The event you are looking at is a past event. Check out this upcoming event 3-Day Certified Client Designation (CCSS) - Public Workshop happening on Tue Feb 26 2019 at 09:00 am at Customer Service Professionals Network, 25 Royal Crest Court, Markham, Canada

3-Day Certified Client Designation (CCSS) - Public Workshop

Advertisement

3-Day Certified Client Designation (CCSS) - Public Workshop


Delivering Responsive Customer Service
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. You will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations. 
Managing Difficult Clients and Situations
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.​This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.
Service Sells
Selling is becoming an increasingly important part of the frontline customer service representatives’ job. But few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling.No matter what business you are in, who your customers are, or how large your business is, the fact is that everyone would like to increase their revenue without increasing the investment. Numerous companies have discovered a simple cost effective way to do this.



You may also like the following events from Customer Service Professionals Network - CSPN:

Also check out other Workshops in Markham, Arts Events in Markham.

Liked this event? Spread the word :

Map Customer Service Professionals Network, 25 Royal Crest Court, Markham, Canada
Loading venue map..
Event details from Report a problem

Are you going to this event?

Organizer

Customer Service Professionals Network - CSPN
Advertisement