# Event Details - **Event Name**: Customer Service Skills Workshop - **Event Start and End Date**: Sat, 20 Jun, 2026 at 09:00 am – Sat, 20 Jun, 2026 at 04:00 pm (+08:00) - **Event Description**: Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.About this EventCustomer Service Skills TrainingCustomer service is no longer just about being polite—it is a strategic function that directly affects customer loyalty, brand reputation, and business growth. This workshop equips participants with practical, real-world skills to handle customer interactions across multiple communication channels, manage difficult situations professionally, and consistently deliver service that builds trust and long-term relationships. The focus is on usable behaviors, not scripts—so participants can adapt confidently to different customer types and scenarios.ObjectivesBy the end of the workshop, participants will be able to:Define customer service and explain its impact on business performanceIdentify different customer types and respond appropriately to their needsApply effective verbal, non-verbal, and written communication techniquesDemonstrate professionalism across email, phone, chat, and face-to-face interactionsHandle irate and dissatisfied customers using structured de-escalation techniquesApply customer service best practices to improve consistency and service qualityWho This Training Is ForCustomer service representatives and frontlinersSales, admin, and operations staff who interact with customersSupervisors and team leads managing customer-facing teamsNew hires who need a strong foundation in professional customer interactionVENUEMpower Training Center222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon CityINCLUSIONSFor onsite:printed handoutprinted certificateAM snackscandies and coffeeWIFI accessFor via Zoom:PDF handoutPDF certificateMethodology 1: Interactive Discussion and Skills PracticeParticipants engage in guided discussions, short reflections, and practical activities to understand customer expectations, communication fundamentals, and service behaviors. Realistic examples are used to surface common mistakes and correct them on the spot.Methodology 2: Workshops, Role-Plays, and Scenario SimulationsHands-on workshops simulate real customer situations across email, phone, chat, and face-to-face interactions. Participants practice handling concerns, apologizing effectively, managing irate customers, and delivering solutions while receiving structured feedback.OutlineI. IntroductionDefinition of Customer ServiceImportance of Customer Service for BusinessesImpact of Good vs. Bad Customer ServiceIdentifying Different Types of Customers and Their NeedsII. Employing Customer Service in CommunicationVerbal and Non-Verbal Communication SkillsActive Listening and Effective QuestioningUsing Politeness and Positive LanguageBuilding Rapport, Paraphrasing, and Assurance of HelpApologizing and EmpathizingResolving Customer ConcernsGoing the Extra MileIII. Customer Service in Different Media of CommunicationEmail Customer ServiceStructure of a Customer Service EmailTone, Clarity, and Professional LanguageReading Between the Lines and Ensuring Complete ResolutionPhone Customer ServiceStructure of Customer Phone ConversationsApproaches for Inbound and Outbound CallsChat Customer ServiceStructure of Customer Chat ConversationsKey Reminders When Handling ChatsFace-to-Face Customer ServiceStructure of Face-to-Face ConversationsFacial Expressions, Body Language, and Professional PresenceIV. Handling Irate CustomersUnderstanding Irate and Unsatisfied CustomersCommon Types of Complaints and How to Handle ThemGeneral Tips in Managing Difficult CustomersStructured Steps to Dissipate an Irate CustomerV. Customer Service Best PracticesCreating a Culture of Customer ServiceMeasuring Customer Satisfaction Using a ScorecardIdentifying Improvement Areas and Setting Service GoalsNOTE: Depending on the number of participants, the training may be cancelled if there are only 2 participants. We will however guarantee that you will get refund for your enrollment in the event that the training is cancelled - **Event URL**: https://allevents.in/mandaluyong-city/customer-service-skills-workshop/100001982102300337 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 7 hours - Location: Mpower Learning Manila - Languages: English ## Ticket Details - **Ticket Price Range**: min: 1099, max: 2499, currency: PHP ## Event venue details - **city**: Mandaluyong City - **state**: MM - **country**: Philippines - **location**: Mpower Learning Manila - **lat**: 14.6210878 - **long**: 121.0505905 - **full address**: Mpower Learning Manila, 222 Vivaldi Residences, 628 EDSA c.or Aurora Blvd, Mandaluyong City, Philippines ## Event gallery - **Alt text**: Customer Service Skills Workshop - **Image URL**: https://cdn-az.allevents.in/events5/banners/1f4a6d48bba85e1af162d2e7d9f050b8f9c25c77af9549b1b2f232fd242fe7f8-rimg-w1200-h666-dcf2765f-gmir.jpg?v=1771828626 ## FAQs - **Q**: When and where is Customer Service Skills Workshop being held? - **A:** Customer Service Skills Workshop takes place on Sat, 20 Jun, 2026 at 09:00 am to Sat, 20 Jun, 2026 at 04:00 pm at Mpower Learning Manila, 222 Vivaldi Residences, 628 EDSA c.or Aurora Blvd, Mandaluyong City, Philippines. - **Q**: Who is organizing Customer Service Skills Workshop? - **A:** Customer Service Skills Workshop is organized by Mpower Learning Manila. - **Q**: Who is this event for? Is it right for me? - **A:** Customer Service Skills Workshop is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Mandaluyong City, this event is thoughtfully curated to deliver a standout experience worth every moment. 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