# Event Details

- **Event Name**: How to Handle Difficult Customers
- **Event Start and End Date**: Tue, 11 Nov, 2025 at 09:00 am – Tue, 11 Nov, 2025 at 04:00 pm
- **Event Description**: Customers are vital because they generate a company’s revenue. Without customers, there would be no business. This seminar focuses on the techniques of managing customers even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.

Objectives
At the end of the session, the participants will be able to:

• recognize difficult customers in the early stages to prevent significant issues and minimize disruption
• identify how to handle customer complaints to transform them into satisfied customers
• learn what to expect from customers when they make complaints
• learn and apply the importance of keeping the customers satisfied

Who Should Participate
• Customer Service Representatives
• Front liners
• Team Leaders
• Business owners

Key Topics
I. Introduction

a. Who are your customers?
b. What motivates purchases?
c. To what extent is the customer always right?

II. Nine (9) types of difficult customers and how to handle them

III. Additional handling techniques

a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer

IV. Develop self-awareness and self-regulation

a. How to communicate
b. Avoiding trigger phrases

V. Needs of the customers when they complain

VI. Workshop

To register, please call or text: 0915.205.0133 | 0908.342.3162 | 0933.584.7266 | (02) 8.727.5628, or email us the following details at businesscoachphil@gmail.com so we can better assist you:

NAME:
SEMINAR TOPIC:
MOBILE NUMBER:
EMAIL ADDRESS:
- **Event URL**: https://allevents.in/mandaluyong-city/how-to-handle-difficult-customers/200028915662432
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 53

## Ticket Details

- **Ticket URL**: http://www.businesscoachphil.com/how-to-handle-difficult-customers?utm_source=AllEvents.in&utm_medium=event-discovery-platform&utm_campaign=mandaluyong+city-events

## Event venue details

- **city**: Mandaluyong City
- **state**: MM
- **country**: Philippines
- **location**: Business Coach Philippines
- **lat**: 14.6046
- **long**: 121.0533
- **full address**: Business Coach Philippines, Annapolis 31, 1503 San Juan, Philippines, Mandaluyong City

## Event Organizer details

- **affiliate_id**: 2
- **organizer**: Business Coach Philippines (https://allevents.in/org/business-coach-philippines/25960744)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events4/banners/89e786a6b588865b7dd2a690fa3ff86995b39296eb6b6bd3d82d1eea2dae1f30-rimg-w1200-h627-dc011e5f-gmir?v=1762580829
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events4/banners/1c8661d4ebd780dc7e82c2a3222c2c5fccc7109f74fa3666fdb62f9098932455-rimg-w300-h300-dcfffffe-gmir?v=1762580829

## FAQs

- **Q**: When is the event happening?
  - **A:** Tue, 11 Nov, 2025 at 09:00 am
- **Q**: Where is the event happening?
  - **A:** Business Coach Philippines, Annapolis 31, 1503 San Juan, Philippines, Mandaluyong City
- **Q**: Who is organizing the event?
  - **A:** Business Coach Philippines
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: Where can I find ticket details about How to Handle Difficult Customers ?
  - **A:** You can find ticket details about this event on AllEvents.

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