# Event Details - **Event Name**: Ultimate Customer Experience Workshop - **Event Start and End Date**: Wed, 09 Sep, 2026 at 02:00 pm – Wed, 09 Sep, 2026 at 06:00 pm (+01:00) - **Event Description**: A half day workshop of real‑world tools to elevate experience, reduce friction and improve lifetime value in central Manchester.About this EventCustomer expectations are rising faster than ever and brands that deliver exceptional, seamless, personalised experiences are winning loyalty, market share, and longterm profitability. This half day event is a deep dive into the strategies, technologies, and behaviours that define world class customer experience in 2026.You’ll learn from CX leaders working inside major retail brands, academics specialising in consumer psychology, fractional experts with multi-brand insight, and specialists in CRM, customer service, logistics, UX, and personalisation.This event is perfect for professionals across fashion, FMCG, luxury, health & beauty, home & lifestyle, and consumer electronics who want to elevate their customer experience strategy and improve day-to-day execution.TicketsBrands, Retailers & Accademics: £49.46 incl. £4.46 FeeVendors & Industry Suppliers: £107.96 incl. £8.96 FeeMembers of The Fashion Network or the Ecommerce Club may apply for a complimentary ticket by requesting a discount code at editor@thefashionnetwork.co.uk.A limited number of vendor, academic and student tickets are available.Topics We’re Aiming to CoverThe psychology of modern consumer expectationsAI driven personalisation & predictive customer journeysOmni channel experience designCustomer service transformation & automationBuilding loyalty through CRM & lifecycle marketingPost-purchase experience: delivery, returns & communicationUX/UI best practice for ecommerceCustomer feedback loops & voice-of-customer programmesReducing friction across the customer journeyData-driven segmentation & behavioural insightsThe role of community & brand advocacyCustomer experience for international marketsAccessibility & inclusive designMeasuring CX impact: KPIs, dashboards & frameworksThe future of customer loyalty in a cookie-less worldWho Should Attend?CX leadersEcommerce managersCRM teamsDigital product ownersBrand marketersFoundersSenior retail professionalsInterested in speaking at this or any other of our events? Please contact editor@thefashionnetwork.co.ukIf you’re interested in sponsoring, please email editor@thefashionnetwork.co.uk.Our full events privacy policy is available here.Agenda🕑: 02:00 PM - 02:30 PMRegistration, tea, coffee & pastries🕑: 02:40 PM - 02:55 PMIntroduction🕑: 02:55 PM - 03:30 PMAI, Automation & the Future of Customer Service🕑: 04:10 PM - 04:45 PMCreating Connected Customer Experiences🕑: 05:00 PM - 05:35 PMThe Post-Purchase Moment: Delivery, Returns & Loyalty 🕑: 05:35 PM - 05:45 PMClosing Address 🕑: 05:45 PM - 07:00 PMDrinks, Food & Conversation - **Event URL**: https://allevents.in/manchester/ultimate-customer-experience-workshop/100001978608336798 - **Event Categories**: workshops, health-wellness - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 4 hours - Location: Shoosmiths Offices, The XYZ Building - Languages: English ## Ticket Details - **Ticket Price Range**: min: 58.46, max: 127.76, currency: GBP ## Event venue details - **city**: Manchester - **state**: EN - **country**: United Kingdom - **location**: Shoosmiths Offices, The XYZ Building - **lat**: 53.4804536 - **long**: -2.2533511000000317 - **full address**: Shoosmiths Offices, The XYZ Building, 2 Hardman Boulevard,, Manchester, United Kingdom ## Event gallery - **Alt text**: Ultimate Customer Experience Workshop - **Image URL**: https://cdn-az.allevents.in/events6/banners/8b75d06fd0d19e95535e9826e3621e21ccb76a0b896820fd5e9d20cc62d24991-rimg-w1200-h675-dcffffff-gmir.jpg?v=1766930717 ## FAQs - **Q**: When and where is Ultimate Customer Experience Workshop being held? - **A:** Ultimate Customer Experience Workshop takes place on Wed, 09 Sep, 2026 at 02:00 pm to Wed, 09 Sep, 2026 at 06:00 pm at Shoosmiths Offices, The XYZ Building, 2 Hardman Boulevard,, Manchester, United Kingdom. - **Q**: Who is organizing Ultimate Customer Experience Workshop? - **A:** Ultimate Customer Experience Workshop is organized by The Fashion Network & Ecommerce Club. - **Q**: Who is this event for? Is it right for me? - **A:** Ultimate Customer Experience Workshop is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Manchester, this event is thoughtfully curated to deliver a standout experience worth every moment. 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