# Event Details

- **Event Name**: Customer Experience: Comunidad, conexiones y futuro
- **Event Start and End Date**: Thu, 17 Sep, 2026 at 05:00 pm – Thu, 17 Sep, 2026 at 08:30 pm (+02:00)
- **Event Description**: Encuentro de profesionales para compartir visión, generar oportunidades y seguir construyendo comunidadAbout this EventEl Programa Customer Experience Management de IE Executive Education (PCX) ofrece una visión estratégica y práctica de la disciplina a través de sesiones con profesionales de primer nivel, visitas a empresas y casos prácticos transversales.Desde su lanzamiento en 2021, lo han cursado ya 171 directivos y empresarios de todos los sectores y especialidades. Esa comunidad de alumni sigue vinculada con el programa, participando en los eventos y contenidos nuevos de cada edición.Este evento está dirigido a los alumni del PCX y a todos los profesionales interesados en la experiencia cliente como palanca de negocio. Siguiendo la estructura del programa, hablaremos de tendencias y herramientas para ofrecer la mejor CX, medirla y optimizarla, así como de aspectos culturales que las empresas deben abordar para lograrlo.PonentesJosé Luis Arbeo: Director Académico del programa y moderador de la sesión.Alvaro de Unzurrunzaga: Head of Customer Experience de GMP y Meeting Place,alumnus del PCX6.Claudia Fernández: Head of People and Culture de Shakers.Emma Ruiz de Azcárate: Directora de Clientes y Marketing de Pelayo Seguros.Carlos Sánchez: Head of Customer Experience & MECA de KIA Iberia.David Arconada: Global Director of Customer Experience de BBVA.Laura Calvo: Country Marketing Manager & EMEA Brand Manager de Aliaxis Iberia, alumna del PCX3.Una sesión práctica e interactiva para compartir aprendizajes y generar conexiones profesionales.¡Reserva tu plaza ahora!
- **Event URL**: https://allevents.in/madrid/customer-experience-comunidad-conexiones-y-futuro/100001989387972980
- **Event Categories**: business, meetups
- **Interested Audience**: 
  - total_interested_count: 0
- **Event Highlights**: 
  - Duration: 3 hours 30 minutes
  - Location: Aula Magna in María De Molina 11
  - Languages: English

## Ticket Details

- **Ticket Price Range**: min: 0, max: 0, currency: EUR

## Event venue details

- **city**: Madrid
- **state**: MD
- **country**: Spain
- **location**: Aula Magna in María De Molina 11
- **lat**: 40.4380905
- **long**: -3.6875375
- **full address**: Aula Magna in María De Molina 11, Calle María De Molina 11, Madrid, Spain

## Event gallery

- **Alt text**: Customer Experience: Comunidad, conexiones y futuro
  - **Image URL**: https://cdn-az.allevents.in/events8/banners/957c510b6770cc8396ad69a7df0154de73adc49ad4d41bbe99ec1c7b0d9bb894-rimg-w1200-h600-dc000000-gmir.jpg?v=1779359493

## FAQs

- **Q**: When and where is Customer Experience: Comunidad, conexiones y futuro being held?
  - **A:** Customer Experience: Comunidad, conexiones y futuro takes place on Thu, 17 Sep, 2026 at 05:00 pm to Thu, 17 Sep, 2026 at 08:30 pm at Aula Magna in Maria De Molina 11, Calle Maria De Molina 11, Madrid, Spain.
- **Q**: Who is organizing Customer Experience: Comunidad, conexiones y futuro?
  - **A:** Customer Experience: Comunidad, conexiones y futuro is organized by IE Executive Education.
- **Q**: What has been the experience of attendees at IE Executive Education's events?
  - **A:** Attendees have given IE Executive Education a rating of 5/5 based on reviews from early attendees on AllEvents. IE Executive Education has a verified profile on AllEvents where you can read reviews and explore their upcoming events.
- **Q**: Who is this event for? Is it right for me?
  - **A:** Customer Experience: Comunidad, conexiones y futuro is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Madrid, this event is thoughtfully curated to deliver a standout experience worth every moment. If Customer Experience: Comunidad, conexiones y futuro sounds like your kind of event, don't wait - spots fill up fast.

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