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Success Breakfast London: Customer Segmentation & Engagement

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Success Breakfast London: Customer Segmentation & Engagement


In addition to being a great networking opportunity, Success Breakfasts share best practices on a single theme through speaker presentation and audience workshops to build re-usable assets for the Customer Success Network community​.

Come and join us for the third edition of the Success Breakfast in London (IBM office, Southbank) to:


Understand why you should segment your customer base and how & when to start it

Be able to quickly define models of engagement for the most common segments (high touch and low touch)

Develop workshopped assets which other CSMs can apply to their day-to-day business​


For the talk part, Clelia Lancelot would be sharing best practices around how Salesforce has implemented their customer segmentation and around how they are continuously trying to deliver the best E2E customer experience for each of their segments.

NB: as we have a limited number of tickets, we would we like no more than 3 attendees from a company. We will share findings within the community afterwards for everyone to learn!



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