# Event Details - **Event Name**: Customer Service Essentials – 1-Day Interactive Workshop London City, ON - **Event Start and End Date**: Fri, 10 Apr, 2026 at 09:00 am – Fri, 11 Sep, 2026 at 05:00 pm (-04:00) - **Event Description**: Build essential customer service skills to improve satisfaction, loyalty, and long-term business success.About this EventGroup Discounts:Save 10% when registering 3 or more participantsSave 15% when registering 10 or more participantsAbout This CourseDuration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks, and beverages will be provided during the sessionCourse OverviewProviding outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.Learning ObjectivesYou Will Learn How To:● Adopt a confident, consistent approach that ensures great service● Apply best practice communication techniques to connect with your customers● Choose and apply techniques that create customer loyalty and exceed expectations● Respond positively and constructively to customer problemsWho can Attend?No formal prerequisites are required to attend this course.Why Choose This Course?This program is ideal if you want to consistently deliver exceptional customer experiences that build trust and loyalty. It equips you with practical communication techniques, complaint-handling strategies, and confidence-building tools that help you respond effectively in any customer interaction. Whether you are new to customer service or looking to refine your approach, this course strengthens your ability to create positive, lasting impressions that drive customer satisfaction and business growth.©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Can this Customer Service Essentials training be customized for our organization?Yes, we offer customized in-house Customer Service programs tailored to your industry, customer challenges, service standards, and organizational goals. The training can incorporate your real customer scenarios, service policies, and performance metrics to ensure immediate application and measurable improvement in customer satisfaction and loyalty. Delivery format, duration, and focus areas can be adjusted to meet your business objectives.📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com https://cdn-az.allevents.in/events5/banners/8a4dc080-2eac-11f1-a796-25373a183b85-rimg-w1200-h704-dc2f2f31-gmir.jpg https://cdn-az.allevents.in/events1/banners/8a8942e0-2eac-11f1-b66b-c789a2302db1-rimg-w987-h740-dcbca890-gmir.jpg https://cdn-az.allevents.in/events3/banners/8ac03160-2eac-11f1-b66b-c789a2302db1-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events10/banners/8aedf820-2eac-11f1-a796-25373a183b85-rimg-w1200-h524-dcffffff-gmir.jpg https://cdn-az.allevents.in/events2/banners/8b23ae20-2eac-11f1-b66b-c789a2302db1-rimg-w1200-h436-dcffffff-gmir.jpg AgendaModule 1 : Assessing your attitude to customer serviceModule 2 : Practicing verbal and vocal skillsModule 3 : Handling customer complaints and difficult situationsModule 4 : Demonstrating empathy and building rapportModule 5 : Defining the Golden Rules for Success - **Event URL**: https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fcustomer-service-essentials-1-day-interactive-workshop-london-city-on-tickets-1985420773981 - **Ticket Price Range**: min: 605.73, max: 776.51, currency: CAD ## Event venue details - **city**: London - **state**: ON - **country**: Canada - **location**: Regus ON, London – London City Centre - **lat**: 42.98424929999999 - **long**: -81.2442465 - **full address**: Regus ON, London – London City Centre, 380 Wellington Street, London, Canada ## Event Organizer details - **affiliate_id**: 10 - **organizer**: Catils_inc (https://allevents.in/org/catils_inc/26713864) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events9/banners/421206478f9277b4dbdd013ec8fcf26081259212fdb389b1606791f8d7984d6c-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1775145413 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events9/banners/77cef9696050ec9b91463177e2fd5c4c48ab4b7dee76a977fc005a52cb4b3acb-rimg-w400-h400-dc8daac1-gmir.jpg?v=1775145412 ## FAQs - **Q**: When is the event happening? - **A:** Fri, 10 Apr, 2026 at 09:00 am (-04:00) - **Q**: Where is the event happening? - **A:** Regus ON, London – London City Centre, 380 Wellington Street, London, Canada - **Q**: What is the ticket price? - **A:** starting from 605.73 up to 776.51 CAD - **Q**: Who is organizing the event? - **A:** Catils_inc - **Q**: What type of event is this? - **A:** Workshops - **Q**: Where can I find ticket details about Customer Service Essentials – 1-Day Interactive Workshop London City, ON ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Customer Service Essentials – 1-Day Interactive Workshop London City, ON", "image": "https://cdn-az.allevents.in/events9/banners/421206478f9277b4dbdd013ec8fcf26081259212fdb389b1606791f8d7984d6c-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1775145413", "startDate": "2026-04-10T09:00:00-04:00", "endDate": "2026-09-11T17:00:00-04:00", "url": "https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus ON, London – London City Centre", "address": { "@type": "PostalAddress", "streetAddress": "380 Wellington Street", "postalCode": "N6A 5B5", "addressLocality": "London", "addressRegion": "ON", "addressCountry": "CA" }, "geo": { "@type": "GeoCoordinates", "latitude": "42.98424929999999", "longitude": "-81.2442465" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Build essential customer service skills to improve satisfaction, loyalty, and long-term business success.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-04-02", "availabilityEnds": "2026-09-11T17:00:00-04:00", "validFrom": "2026-04-02", "lowPrice": "605.73", "highPrice": "776.51", "price": "605.73", "url": "https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-04-02", "availabilityEnds": "", "validFrom": "2026-04-02", "url": "https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981", "price": "605.73", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-04-02", "availabilityEnds": "", "validFrom": "2026-04-02", "url": "https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981", "price": "673.01", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-04-02", "availabilityEnds": "", "validFrom": "2026-04-02", "url": "https://allevents.in/london/customer-service-essentials-1-day-interactive-workshop-london-city-on/100001985420773981", "price": "776.51", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "Catils_inc", "url": "https://allevents.in/org/catils_inc/26713864", "description": "Key Benefits of Partnering with CATILSTailored Solutions: Receive bespoke training programs specifically designed to meet your organization’s unique goals and challenges.Proven Impact: Benefit from a high 98% client satisfaction rate, demonstrating our effectiveness in transforming teams and leaders.Expert Facilitators: Work with industry-leading trainers who bring deep expertise and actionable insights to every session.Flexible Learning Options: Access training in the format that suits you best—virtual, onsite, or classroom—ensuring minimal disruption and maximum effectiveness.Continuous Support: Enjoy ongoing guidance, resources, and follow-up to embed learning and sustain results within your organization.Popular courses:Communication skillsEmotional Intelligence10 Soft Skills You NeedPublic SpeakingCyber Security Overview" } ] } ] ```