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A-TQM and Kano Model focused on Customer Delight

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A-TQM and Kano Model focused on Customer Delight


Aprila 2019 v Slovenijo prihaja avtor Kanovega modela zadovoljstva kupcev in guru kakovosti, dr. Noriaki Kano. Na dvodnevnem seminarju A TOTAL QUALITY MANAGEMENT (TQM) and Kano Model focused on Customer Delight beyond Customer Satisfaction, where A means: Authentic, Attractive, Acknowleged, Accomplished, Aggressive, Additional, Adapted and Advanced, ki je namenjena vsem direktorjem kakovosti, middle in top-menedežerjem ter vsem tistim, ki se pri svojem delu srečujete s kakovostjo, bo z vami delil svoje večletne izkušnje in poglede na učinkovitost in funkcionalnost kakovostnikov ter še neobjavljene modele in raziskave. Kanov model se osredotoča na izgradnjo zadovoljnih strank, ki postanejo vaši ambasadorji in torej vaš ugled blagovne znamke ponesejo naprej do novih kupcev. Rezervirajte si termin in izkoristite »early bird« vstopnice do 1. 3. 2019. Več o dogodku: https://www.bvsloevents.com/?lang=sl



Map Radisson Blu Plaza Hotel Ljubljana, Bratislavska cesta 8, 1000 Ljubljana, Slovenia, Ljubljana, Slovenia
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Bureau Veritas Slovenija
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