Assertiveness Skills

Please note this training opportunity is exclusive to LeedsBID levy paying businesses only.

Throughout this 1 day course, you will use a combination of theory alongside practical exercises to understand what it is to be assertive, why people act in different ways and how you can develop your communication skills. You will look at different techniques and models that can be implemented to enable you to be more confident when communicating in various scenarios or with difficult people.

By the end of the course, you will be able to:

• Understand the difference between the three behavioural types.
• Identify the specific characteristics related to each behaviour.
• Understand why we need to be assertive and the benefits of this type of behaviour.
• Appreciate the theory of why people act in certain ways.
• Realise the ways to improve your face-to-face communication when being assertive.
• Build the skills so that you can be confident when having difficult conversations.
• Be able to demonstrate how to be assertive in a variety of situations.

There will be opportunities to practise new behaviours in a safe and supportive environment so that you are fully equipped to take these new skills back to the workplace and implement them straight away.

If you would like more information regarding this course or if you are unsure whether you work for a levy paying business, please contact ZW5xdWlyeSB8IGxlZWRzYmlkICEgY28gISB1aw==

Please note that due to the listed status of our building, there is no lift access available - we apologise for any inconvenience this may cause

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