# Event Details - **Event Name**: Certified Contact Centre Coach (CCCC) - **Event Start and End Date**: Mon, 13 Oct, 2025 at 09:00 am – Wed, 15 Oct, 2025 at 05:00 pm - **Event Description**: HRD Corp SBL-Khas Claimable Workshop: Certified Contact Centre Coach (CCCC)About this EventContact us at info@atcen.com or WhatsApp us at for brochure & group discount!*This is fully claimable under HRD Corp / PSMB SBL-Khas!Workshop DescriptionCoaching is indeed an integral component in the Contact Centre environment. It is conducted by various parties on various areas of development within the contact centre; namely work-related skills and telephony interactions. However, coaching is not merely a process that needs to be completed but an important aspect of agent and operational development. Coaching also serves as a quality improvement tool on a whole within the contact centre environment as it serves as a point of reference for the staff enhancement and improvement.This program focuses on the end to end process of conducting coaching within the contact centre environment. It provides a comprehensive platform to re-evaluate and enhance your coaching process and build on it to further strengthen the quality and productivity of the contact centre personnel.Workshop Learning ObjectivesUnderstanding the different coaching methods within the Contact Centre Environment;How to communicate clearly desired behavior to the agents;Monitoring and giving feedback based on performance;To develop specific competencies that would enable more effective and focused coaching sessions;Coaching based on specific data such as Key Performance Indexes and Quality Analysis.Who Should AttendAll individuals who conduct coaching within the Contact Centre Environment. - **Event URL**: https://allevents.in/kuala-lumpur/certified-contact-centre-coach-cccc/100001476256696519 - **Event Categories**: workshops, parties, entertainment - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 4409.58, max: 4409.58, currency: MYR ## Event venue details - **city**: Kuala Lumpur - **state**: KL - **country**: Malaysia - **location**: Wyndham Grand Bangsar Kuala Lumpur - **lat**: 3.1159335 - **long**: 101.6633794 - **full address**: Wyndham Grand Bangsar Kuala Lumpur, No.1 Jalan Pantai Jaya, Kuala Lumpur, Malaysia ## Event gallery - **Alt text**: Certified Contact Centre Coach (CCCC) - **Image URL**: https://cdn-az.allevents.in/events7/banners/cee178fb0a2cb0fae944c0da93051b6da0de6133f7bc6f277864e26d1b16836a-rimg-w971-h686-dcffffff-gmir.jpg?v=1753167380 ## FAQs - **Q**: When and where is Certified Contact Centre Coach (CCCC) being held? - **A:** Certified Contact Centre Coach (CCCC) takes place on Mon, 13 Oct, 2025 at 09:00 am to Wed, 15 Oct, 2025 at 05:00 pm at Wyndham Grand Bangsar Kuala Lumpur, No.1 Jalan Pantai Jaya, Kuala Lumpur, Malaysia. - **Q**: Who is organizing Certified Contact Centre Coach (CCCC)? - **A:** Certified Contact Centre Coach (CCCC) is organized by ATCEN Communications Sdn Bhd. - **Q**: Who is this event for? Is it right for me? - **A:** Certified Contact Centre Coach (CCCC) is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Kuala Lumpur, this event is thoughtfully curated to deliver a standout experience worth every moment. If Certified Contact Centre Coach (CCCC) sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Certified Contact Centre Coach (CCCC)", "image": "https://cdn-az.allevents.in/events7/banners/cee178fb0a2cb0fae944c0da93051b6da0de6133f7bc6f277864e26d1b16836a-rimg-w971-h686-dcffffff-gmir.jpg?v=1753167380", "startDate": "2025-10-13", "endDate": "2025-10-15", "url": "https://allevents.in/kuala-lumpur/certified-contact-centre-coach-cccc/100001476256696519", "location": { "@type": "Place", "name": "Wyndham Grand Bangsar Kuala Lumpur", "address": { "@type": "PostalAddress", "streetAddress": "No.1 Jalan Pantai Jaya", "postalCode": "59200", "addressLocality": "Kuala Lumpur", "addressRegion": "KL", "addressCountry": "MY" }, "geo": { "@type": "GeoCoordinates", "latitude": "3.1159335", "longitude": "101.6633794" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "HRD Corp SBL-Khas Claimable Workshop: Certified Contact Centre Coach (CCCC)", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "MYR", "availabilityStarts": "2026-06-15", "availabilityEnds": "2025-10-15", "validFrom": "2026-06-15", "lowPrice": "4409.58", "highPrice": "4409.58", "price": "4409.58", "url": "https://allevents.in/kuala-lumpur/certified-contact-centre-coach-cccc/100001476256696519" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "MYR", "availabilityStarts": "2026-06-15", "availabilityEnds": "", "validFrom": "2026-06-15", "url": "https://allevents.in/kuala-lumpur/certified-contact-centre-coach-cccc/100001476256696519", "price": "4409.58", "name": "General Admission" } ], "organizer": [ { "@type": "Organization", "name": "ATCEN Communications Sdn Bhd", "url": "https://allevents.in/org/atcen-communications-sdn-bhd/22512467", "description": "ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community.Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide. In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric.The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.ATCEN is registered withPembangunan Sumber Manusia Berhad&Ministry of Finance.We are also members of the Contact Centre Association of Malaysia (CCAM) and Branding Association of Malaysia." } ] } ] ```