# Event Details - **Event Name**: AI Governance in CX: From Output to Business Impact - **Event Start and End Date**: Wed, 13 May, 2026 at 10:00 am – Wed, 13 May, 2026 at 12:00 pm (+07:00) - **Event Description**: AI has made building cheap. It has not made building the right thing easy. Learn how to govern CX delivery for real business impact.About this EventTHE INSIGHT: AI HAS REMOVED THE COST OF PRODUCTION. IT HAS NOT REMOVED THE COST OF GETTING IT WRONG.Most product and technology teams have adopted AI in some form. Most are producing more than they were a year ago.And yet, the quality gap between companies is widening, not closing. More output. Less signal. Roadmaps misaligned to actual business objectives. AI-generated work that looks finished but does not move the metrics that matter.This is not a tooling problem. It is an execution and governance problem. The organizations getting real value from AI are not the ones with the best models or the most tools. They are the ones that have built the systems, the discipline, and the governance to control what AI produces and how it connects to business outcomes.This session is about how to build that.---THE PROBLEM MOST ORGANIZATIONS ARE NOT TALKING ABOUTThe dominant conversation about AI in product and CX is still focused on capability. That conversation is largely settled. The harder conversation is about what breaks when AI scales inside an organization without the right execution systems in place.Teams can now ship in days what used to take months. Without outcome governance, they are shipping the wrong things faster and discovering it later at greater cost. AI-generated output proliferates without evaluation systems. Functions stay siloed while AI requires them to operate as a single integrated system. Mistakes compound. Drift from original business intent accelerates.This session is about how to rebuild the execution and governance layer that makes AI delivery actually work.In this session we will cover:→ Shifting from output-driven delivery to outcome-governed execution→ Preventing AI slop through structured governance, not design preference→ What governed AI-enabled product and design workflows look like in practice→ When a skill is enough, when you need an agent, and when an orchestrator makes sense→ How product analytics closes the outcome loop and keeps delivery honest→ How enterprise organizations are embedding AI into governed delivery systems---THE SPEAKERSJeremie Tisseau | Chief Design Officer, Seven Peaks Software Jeremie has 20 years of experience delivering digital products for enterprises across Southeast Asia, including Mastercard, Agoda, Prudential, TTB, SCB, and J.P. Morgan. He will cover what governed, outcome-oriented AI-enabled delivery looks like from the product and CX side — connecting business objectives to the execution systems that reliably produce them.Andy Watts | Head of Design, Seven Peaks Software Andy leads product design at Seven Peaks and has spent the past 18 months rebuilding the team's discovery and delivery workflows around AI. He will walk through what changed in practice: the governance model, the evaluation structure, the tooling, and the lessons from applying this on real enterprise engagements.Third speaker to be confirmed [Coming soon]---WHO SHOULD ATTENDThis event is designed for business leaders and senior practitioners responsible for product direction, digital delivery, and customer experience outcomes — particularly those navigating how to extract measurable business value from AI investment at scale.The content is pitched at the level of decision and investment. It assumes familiarity with digital product delivery. It does not assume technical AI expertise.Relevant roles include: Chief Digital Officer, Chief Product Officer, Chief Technology Officer, VP Product, VP Design, VP Engineering, Head of Digital, Head of CX, Head of Product, Head of Design, Product Director, and senior leaders in digital strategy, product management, and technology governance.---WHATSAPP COMMUNITYJoin our WhatsApp Community to stay updated on Seven Peaks events. No spam. Just event announcements and the occasional knowledge-sharing post, sent directly to your WhatsApp.If that sounds useful, join us here: https://chat.whatsapp.com/KRTs63fS4JyDeNcWyGyk46Or scan the QR code below---CURATION AND LOGISTICSLocation: Seven Peaks Software, 5th Floor, East Wing, The PARQ, 88 Ratchadaphisek Rd, Bangkok 10110 Google Maps: [link placeholder] Dress Code: Business CasualNote: We reserve the right to cancel registrations that do not align with the goals and target audience of this session. Thank you for your understanding.---ABOUT SEVEN PEAKSSeven Peaks is a senior-led digital execution partner helping organizations design, build, modernize, and scale digital platforms. With over 200 practitioners across 30 nationalities, the team works at the intersection of product design, engineering, data, and AI.Headquartered in Bangkok with operations across APAC and Europe, Seven Peaks works with enterprises on digital products, cloud platforms, data systems, and AI-enabled applications across financial services, insurance, retail, healthcare, telco, and energy.Seven Peaks combines engineering expertise with product-led delivery to translate digital strategy into reliable production systems.Learn more at www.sevenpeakssoftware.com https://cdn-az.allevents.in/events1/banners/540bfb20-3c69-11f1-8e34-03a3d24e2476-rimg-w641-h740-dcffffff-gmir.jpg Agenda🕑: 06:00 PM - 09:00 PMAgenda🕑: 06:00 PM - 06:30 PMRegistration and Welcome Drinks🕑: 06:30 PM - 06:35 PMKeynote Opening🕑: 06:35 PM - 07:25 PMKeynotes🕑: 07:25 PM - 07:40 PMAudience Q&A (Slido)🕑: 07:40 PM - 09:00 PMNetworking, Food, and Drinks🕑: 09:00 PMClose - **Event URL**: https://allevents.in/khlong-toei/ai-governance-in-cx-from-output-to-business-impact/100001987590574914 - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: USD ## Event venue details - **city**: Khlong Toei - **state**: BM - **country**: Thailand - **location**: 7 Peaks Software - **lat**: 13.7213157 - **long**: 100.5583112 - **full address**: 7 Peaks Software, The PARQ, Khlong Toei, Thailand ## Event gallery - **Alt text**: AI Governance in CX: From Output to Business Impact - **Image URL**: https://cdn-az.allevents.in/events2/banners/70eb8a8ed1560e7a658f7a9d2c057a44017087b106f527dc8afcfe4c82d883e5-rimg-w1200-h600-dc0665d5-gmir.jpg?v=1776655858 ## FAQs - **Q**: When and where is AI Governance in CX: From Output to Business Impact being held? - **A:** AI Governance in CX: From Output to Business Impact takes place on Wed, 13 May, 2026 at 10:00 am to Wed, 13 May, 2026 at 12:00 pm at 7 Peaks Software, The PARQ, Khlong Toei, Thailand. - **Q**: Who is organizing AI Governance in CX: From Output to Business Impact? - **A:** AI Governance in CX: From Output to Business Impact is organized by Seven Peaks. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "AI Governance in CX: From Output to Business Impact", "image": "https://cdn-az.allevents.in/events2/banners/70eb8a8ed1560e7a658f7a9d2c057a44017087b106f527dc8afcfe4c82d883e5-rimg-w1200-h600-dc0665d5-gmir.jpg?v=1776655858", "startDate": "2026-05-13T10:00:00+07:00", "endDate": "2026-05-13T12:00:00+07:00", "url": "https://allevents.in/khlong-toei/ai-governance-in-cx-from-output-to-business-impact/100001987590574914", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "7 Peaks Software", "address": { "@type": "PostalAddress", "streetAddress": "The PARQ", "postalCode": "10110", "addressLocality": "Khlong Toei", "addressRegion": "BM", "addressCountry": "TH" }, "geo": { "@type": "GeoCoordinates", "latitude": "13.7213157", "longitude": "100.5583112" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "AI has made building cheap. 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Passion for creating apps that changes people’s way to interact with our clients. But it’s also about care taking. Technology changes at lightning speeds, and apps deserve to be in good hands.Some of the topics and technologies that we will be covering: JavaScript, React, Angular, Java, .NET, open source, Swift, Android, UX, Docker, APIs, Agile, Software Architecture, Design Patterns, and more!Hope to see you at an upcoming meetup!• Visit our careers page (https://sevenpeakssoftware.com/career/), as we're always looking for great talent!• Meet the team (https://sevenpeakssoftware.com/about-us/)!" } ] } ] ```