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WIN Customers Through Effective Communication -Catherine Bentley


WIN Customers Through Effective Communication -Catherine Bentley

WIN Customers Through Effective Communication

Program Overview:
Communication is the single most important skill anyone needs to master – it has actually been stated that 80% of our success in life is directly linked to our skills in communication. According to research, the development of a greater understanding and application of communication at all levels has a direct correlation with the standard of customer service and levels of performance achieved by the organization. Effective communication creates customer loyalty and can drive a business forward, whilst substandard communication can seriously alienate customers and market standing.

The intensive workshop addresses all aspects of communication with internal and external customer and will equip participants with a versatile toolkit to apply in every customer interaction.

Key Benefits:
Through a blend of discussions, activities, role plays, video reviews and case studies, participants will:
- Recognise the principles of persuasion in customer communication
- Understand the importance of effective communication at every customer touch point
- Identify and be able to increase empathy in customer interaction
- Recognise and be able to eliminate the barriers to customer communication
- Be able to make a strong first impression in every communication type
- Be aware of body language and voice usage in customer service
- Appreciate the Power of Language and Plain English for impactful customer interaction
- Apply useful models for dealing with complaints and dissatisfied customers
- Develop the ability to deal effectively with conflict and difficult situations
- Appreciate the protocols and expectations of communication by social media
- Generate a bank of useful words and phrases for customer communication

Course Facilitator: Catherine Bentley

Course Agenda:
• Introduction - Building a Foundation
• Forms of Communication
• Handling Dissatisfied Customers
• Managing Social Media
• Customer Feedback for Business Growth
• Summary

Who Should Attend?
Professionals who work with internal and external customers and wish to improve their skills to deliver an enhanced customer experience and increase customer loyalty.

Workshop Investment:
PKR 32,500 +SST per participant (Group Discount is available)
FEE INCLUDES: Course material, certificate of attendance, lunch, refreshments & business networking.

For Registration & Details:
Ph: 021-34547141, 34520093| cmVnaXN0ZXIgfCBvY3RhcmEgISBjb20=

Map Octara, 1/E - 37, Block - 6, P.E.C.H.S, Karachi, Pakistan, Karachi, Pakistan, Karachi, Pakistan
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