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Writing and Presentation Skills for Engineers and Technical Staff: Istanbul


Writing and Presentation Skills for Engineers and Technical Staff: Istanbul

Course overview

In today’s fast moving business environment, having the ability to make yourself understood in a clear, concise and persuasive manner is vitally important if colleagues, clients and suppliers are to collaborate with you in delivering your business objectives.The vast increase in the use of modern technology – and the sheer quantity of written information people receive – means that written communications must be short, to the point and written with the audience in mind.But the facility to easily communicate in writing across a global business doesn’t negate the requirement to actually talk to people, either face to face or via video conferencing or web links. Indeed, presenting something to a live audience is still the most effective way of communicating.This course will assist staff - particularly technical staff - to perfect their communications skills both in writing and face to face for greater impact on the reader and/or audience.

The course is designed for

Technical, engineering, scientific and other staff in specialised roles such as finance who need to positively influence others within or outside their organisations.

Course outline

Communication explained

How can we define successful communication?The barriers to successful communication The characteristics of an excellent communicatorDifferent methods of communicationThe common link – story telling

Written communications

Types of written communicationUnderstanding the appropriate style for the communications typeKeeping it briefThe emotional dimensionThe pyramid principle BelievabilityGenerating action on the part of the reader

Communicating effectively with e-mails

How to construct effective e-mailGetting your point across effectivelyE-mail etiquette – the do’s and don’ts of e-mailWill the recipient do what you want?

Writing effective reports

How to construct effective reportsGetting your point across effectivelyThe do’s and don’ts of report writing Will they do what you want?

Writing effective proposals

How to construct effective proposalsGetting your point across effectivelyThe do’s and don’ts of proposal writingLinking proposals to a pitch presentation

Communicating effectively on the telephone

When to use the phone and when to use other mediaPlanning your telephone callTelephone voice power techniquesWhat to say and what not to sayTelephone skills practise

Talking face to face

Why will people remember you?Will they remember what you say?Will they do what you want?Two ears, one mouth - developing listening skills and building rapportPerception and the impact we makeWhat communication style is ‘you’ and how does that relate to othersAdapting your style to that of othersAdapting your style to different situations

Fundamentals of presenting

Knowing your audiencePresentation issuesInformation and contentVisual aids Overcoming nervesDealing with mistakesThe question and answer session

Course terms and conditions

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