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Workshop on "Professional Customer Service Skills"


Workshop on "Professional Customer Service Skills"

Professional customer service gives you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This 2-days training gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Trainer’s Profile:

Mr. Mohsin is an Enterprise Trainer and Executive Development Coach. He has 36 years of hands-on experience in Leadership, Management, Sales, Teaching, Training, Consulting and Coaching. He has trained and coached over 15,000 executives in last seven years at large Multinational Corporations, Donor Organizations, Foreign Mission, Armed Force and Government Institutions. His knowledge, skills, background and experience make him an ideal trainer for giving you a unique learning experience. He has received his Education and certifications in training from IFC World Bank (USA), Franklin Covery (USA), INSEAD Business School (Singapore) and Stanford University (USA).

How You Will Benefit:

  •  Deliver better, faster service and increase customer satisfaction           
  • Learn how to gain repeat business      
  • Know what customers expect      
  • Increase your credibility with customers and your value to your organization         
  • Manage stressful situations more effectively           
  • Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

What You Will Cover:

  • The benefits of providing good customer service         
  • Focusing on customer service excellence and success         
  • How customer service creates revenue          
  • Why customer satisfaction is based on perceptions          
  • Focusing on customers’ top two expectations to save time and reduce stress          
  • Managing customer expectations by personality style          
  • Dealing with difficult customers        
  • Responding effectively to specific customer behaviors 

Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, as well as managers who want customer service training in order to reinforce their skills and train their staffs. 

Workshop Investment:

PKR. 16,500/- (Which includes course materiel & meals for two days.)

For further information please feel free to contact us at 051-90496027 / 0340-0505570 or visit our website

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Map COMSATS University Islamabad, Park Road, Tarlai Kalan، Islamabad, Islamabad Capital Territory 45550, Pakistan, Islamabad, Pakistan
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