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Professional customer service gives you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This 2-days training gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Mr. Mohsin is an Enterprise Trainer and Executive Development Coach. He has 36 years of hands-on experience in Leadership, Management, Sales, Teaching, Training, Consulting and Coaching. He has trained and coached over 15,000 executives in last seven years at large Multinational Corporations, Donor Organizations, Foreign Mission, Armed Force and Government Institutions. His knowledge, skills, background and experience make him an ideal trainer for giving you a unique learning experience. He has received his Education and certifications in training from IFC World Bank (USA), Franklin Covery (USA), INSEAD Business School (Singapore) and Stanford University (USA).
How You Will Benefit:
What You Will Cover:
Who Should Attend
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, as well as managers who want customer service training in order to reinforce their skills and train their staffs.
PKR. 16,500/- (Which includes course materiel & meals for two days.)
For further information please feel free to contact us at 051-90496027 / 0340-0505570 or visit our website www.oric-pd.comsats.edu.pk