Chatbots are Changing Customer Service. Are you Prepared?
Join Dayhuff Group and IBM to discuss how chatbots with Artificial Intelligence are reducing help, service and royalty relations desks by 30% while improving customer satisfaction.
7:30 - 8:00 a.m. | Breakfast & Networking
8:00 - 8:30 a.m. | IBM Presents: What is an AI Chatbot?
8:30 - 9:00 a.m. | Case Studies: How Customers are Using Chatbots Today & Seeing Immedite Benefits
9:00 - 9:45 a.m. | Demo: See a Chatbot in Action!
9:45 - 10:00 a.m. | Q&A / 30 Day Jump Start Package
– Businesses spend $1.3 trillion on 265 billion customer service calls each year– Chatbots can help businesses save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions– Learn how you can increase productivity and performance at your call centers by seamlessly integrating chatbots and live agents
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