# Event Details - **Event Name**: “Answer Me!” Half-Day Intensive Workshop for Customer Service Managers - **Event Start and End Date**: Wed, 23 Sep, 2026 at 08:30 am – Wed, 23 Sep, 2026 at 12:00 pm (-05:00) - **Event Description**: Get ready to boost your skills fast in our lively, hands-on workshop; answers and fun all in one!About this Event“Answer Me!” Customer Service Leadership™ Half-Day IntensiveDo you really know what happens when a customer calls your company?Your customer service representatives, receptionists, front-desk employees, and other team members handle conversations every day that can strengthen a customer relationship, uncover an opportunity, or quietly cost your company business.But here's the leadership question:Are your managers equipped to recognize what a great customer conversation sounds like and coach their teams to create more of them?The “Answer Me!” Customer Service Leadership™ Half-Day Intensive is a four-hour, interactive experience designed specifically for business owners, executives, managers, and customer service leaders who are responsible for the people answering their organization's inbound calls.During the Intensive, you'll learn how to observe and coach customer conversations using the five-part “Answer Me!” framework, and teach your team how to handle upset callers using "The Four P's."You'll listen to real-world customer calls, evaluate what happened, participate in hands-on exercises, and practice coaching techniques you can take directly back to your team.This is not CSR training, and it's not about turning your customer service team into salespeople.It's about giving leaders a practical structure for recognizing, reinforcing, and coaching the behaviors that create better, more consistent customer conversations.You'll leave with a repeatable framework, practical coaching tools, and a more deliberate way to evaluate what's happening when customers call your organization.Because your team doesn't need another script.They need leaders who know what to listen for.Leadership starts with whoever answers the phone. https://cdn-az.allevents.in/events6/banners/687da400-a776-11f1-b98f-cbeba3585b3a-rimg-w1200-h326-dcf8f8f8-gmir.jpg - **Event URL**: https://allevents.in/houston/answer-me-half-day-intensive-workshop-for-customer-service-managers/100001998423201592 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 289.61, max: 289.61, currency: USD ## Event venue details - **city**: Houston - **state**: TX - **country**: United States - **location**: 5850 San Felipe St - **lat**: 29.7503441 - **long**: -95.4830118 - **full address**: 5850 San Felipe St, 5850 San Felipe Street, Houston, United States ## Event gallery - **Alt text**: “Answer Me!” Half-Day Intensive Workshop for Customer Service Managers - **Image URL**: https://cdn-az.allevents.in/events10/banners/ed4efef29d147ee0ea48855709a72894751231b12061a87d7964439cfc728ffc-rimg-w1200-h800-dc080808-gmir.jpg?v=1788426245 ## FAQs - **Q**: When and where is Answer Me! Half-Day Intensive Workshop for Customer Service Managers being held? - **A:** Answer Me! Half-Day Intensive Workshop for Customer Service Managers takes place on Wed, 23 Sep, 2026 at 08:30 am to Wed, 23 Sep, 2026 at 12:00 pm at 5850 San Felipe St, 5850 San Felipe Street, Houston, United States. - **Q**: Who is organizing Answer Me! Half-Day Intensive Workshop for Customer Service Managers? - **A:** Answer Me! Half-Day Intensive Workshop for Customer Service Managers is organized by Richard L. Train Consulting, LLC. - **Q**: Who is this event for? Is it right for me? - **A:** Answer Me! Half-Day Intensive Workshop for Customer Service Managers is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Houston, this event is thoughtfully curated to deliver a standout experience worth every moment. If Answer Me! 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