WAITER TRAINING
Want your staff to become 5 Star Waiters?
Do you have new waiters that need training?
THEN THIS COURSE IS FOR YOU!
Let us train your Waiting Staff to become FIVE STAR Waiters!
COST: R850pp (This is a 1 Day Course)
INCLUDED in the price: Full Course Manual, Certficate Coffee/Tea/Refreshments
JUST CLICK THE LINK for more information and Bookings:
https://hermanustraining.co.za/product/waiter-training/
MORE ABOUT THIS COURSE:
This is a very hands-on and practical training and the following subjects will be attended to:
* Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
• Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking messages, how to introduce customers and work staff)
• Business & Restaurant Etiquette (We follow the international rules)
• Table setting and Napkin Folding (We learn casual and formal table settings and more than 6 different napkin folds)
• Learn about all the different serving dishes, glasses, cutlery and serving tools (and how to use them)
• Taking the order & Upsells (Let’s sell the menu!)
• Serving the perfect Wine (Learn to serve wine like a true Sommelier)
• Serving the Food (Procedures, order of serving – we teach the how to
• The Paying Customer (How to finalize payment quickly and easily and close out the table)
• All about the Overberg (5 Star Waiters are informed of events and tourist hotspots)
• How to deal with Customer problems and Complaints
• 12 Steps to a satisfied Customer – a step by step guide (golden nuggets!)
• The Service Difference – become 5 Star Waiters!
Includes Practical Sessions
INCLUDES:
** Full Course Manual
** Certificate on Completion
** Tea/Coffee/Biscuits
The Service Difference – become 5 Star Housekeepers!
Presented by Karin de Bruin, owner of the Hermanus Self-Improvement Centre.
Training since 2004
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