# Event Details - **Event Name**: The Hidden Cost of People Management: Understanding Emotional Labour at Work - **Event Start and End Date**: Wed, 07 Oct, 2026 at 11:00 am (+00:00) - **Event Description**: Join us for a 45 minute, practical, insight packed session on one of the most overlooked drivers of burnout, disengagement and inequity at work: emotional labour. Emotional labour is the effort involved in managing your own emotions, and responding to others’ emotions, as part of doing your job. In work terms, it means being expected to stay calm, positive, empathetic or reassuring regardless of how you actually feel, because the role requires it. In this short webinar, you’ll learn how to: ✅ Spot emotional labour – what it is (and what it isn’t) ✅ Recognise who’s carrying it – and why it can fall unfairly ✅ Understand the impact – on wellbeing, performance and retention ✅ Design fairer roles – job design, workload and expectations ✅ Lead differently – practical steps HR professionals and managers can take right now to reduce or recover from emotional labour Whether you’re an HR professional, people manager or senior leader, this webinar will help you name the invisible work, reduce hidden pressure on your teams, and create healthier, more sustainable ways of working — without diminishing care, professionalism or standards. Who is webinar suitable for? All are welcome but this may be particularly useful for: • Supervisors, leaders and managers who are responsible for the success of their teams. • Managers who need to staying composed and supportive during difficult conversations • HR professionals who absorbing distress, anger or anxiety from employees • Leaders who smooth tensions, mediate conflict or “holding the mood” • People from under represented groups feeling pressure to be agreeable, resilient or accommodating How can I contact the organiser with any questions? Simply contact us if you have any questions. Will the webinar be recorded? The webinar will be recorded. I have special needs – can the event cater for me? Please contact us if you have any additional needs To book your place please register on our website: https://www.redway-hr.co.uk/training/events/ Who are we? Our award-winning, B Corp certified business provides a broad range of operational and strategic HR solutions to help organisations grow, change and thrive. Through a personal and pragmatic approach, we’re proud to help shape and grow our clients’ businesses. We ensure compliance and good practice while keeping in mind your company’s vision and ethos. Current clients range from start-ups to established businesses. We support both corporate and not for profit organisations, including schools and care homes. We work flexibly to suit your needs and your budget, with a keen eye on your businesses aims. Examples of where we can help: • Restructures and redundancies • Appraisals & performance management • HR software to reduce your admin time • Pay and benefits benchmarking • Disciplinaries & grievances • Employment contracts • Employee handbooks, policies and procedures • Mediation & conflict resolution • Recruitment toolkits and processes • Attraction and recruitment strategy development • Succession planning • Employee engagement • TUPE • Exits: dismissals, settlement agreements, exit interviews • Disciplinaries and dismissals • Training & development • Executive and leadership coaching • Helpline for advice and guidance • Virtual HR Director - **Event URL**: https://allevents.in/harpenden/the-hidden-cost-of-people-management-understanding-emotional-labour-at-work/200030406665636 - **Event Categories**: Workshops, virtual - **Interested Audience**: - total_interested_count: 0 ## Ticket Details ## Event venue details - **city**: Harpenden - **location**: Online event - **full address**: Online event, 11 West Common, Harpenden, AL5 2, United Kingdom ## Event gallery - **Alt text**: The Hidden Cost of People Management: Understanding Emotional Labour at Work - **Image URL**: https://cdn-az.allevents.in/events3/banners/a78105445d8abab82af57edf7a9687f55651640d6e5215b3937339e8d73aa149-rimg-w1200-h628-dcffffff-gmir?v=1784108135 ## FAQs - **Q**: When and where is The Hidden Cost of People Management: Understanding Emotional Labour at Work being held? - **A:** The Hidden Cost of People Management: Understanding Emotional Labour at Work takes place on Wed, 07 Oct, 2026 at 11:00 am to Wed, 07 Oct, 2026 at 11:00 am at Online event, 11 West Common, Harpenden, AL5 2, United Kingdom. - **Q**: Who is organizing The Hidden Cost of People Management: Understanding Emotional Labour at Work? - **A:** The Hidden Cost of People Management: Understanding Emotional Labour at Work is organized by Redway HR. - **Q**: Who is this event for? Is it right for me? - **A:** The Hidden Cost of People Management: Understanding Emotional Labour at Work is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Harpenden, this event is thoughtfully curated to deliver a standout experience worth every moment. 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