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Excellence in Customer Service


Excellence in Customer Service

Quality management is a process of continuous improvement through which everyone strives to create and support an environment in which people are committed to serving and meeting the needs of customers. Quality is conformance to standards that meet or exceed customer expectations. Today, our customers are more knowledgeable and demanding than ever; they know what they want and how they want it delivered.

Course Content
1. The purpose of the training
2. Introduction to quality service delivery
3. Quality service delivery and business survival
4. The importance of quality service delivery in not-for profit organisations
5. Poor quality service, what it is and why it happens
6. Service delivery and customer relationship management
and many more

Investment $250.00 per person includes teas and lunch

For more information visit

For bookings call +263 717 115 000 / 733 837 443 or send email to dHJhaW5pbmcgfCBjbGFzc3lyaWdodCAhIGNvbQ==

Payment can either be cash/ ecocash / transfer

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Map New Ambassador Hotel, 88 Kwame Nkrumah Avenue, 1 Harare, Zimbabwe, Harare, Zimbabwe
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