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Customer Experience and Service Delivery Symposium


Customer Experience and Service Delivery Symposium

The growth of an economy and any business is directly related to the organisation’s approach to customer experience and
service delivery. Customer Loyalty is becoming a much bigger, broader, richer and complex idea than it has ever been before.
As technology opens up global competition, the number of service providers are increasing every year and it is therefore
becoming more and more difficult for organisations to retain customers against the backdrop of shrinking disposable
income. We have entered “the customers’ era” – in which service delivery is no longer an option. The conference will set stage
for an inclusive framework that will help to improve service delivery across all sectors of the economy. Chartered Institute of
Customer Management is pleased to announce Annual Customer Experience and service Delivery Conference which is going
to bring together the corporate community and government departments to discuss on the Service Delivery Status of Zimbabwe
at a macro level and find out ways on how best to improve the status quo .

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