Advanced Essential Skills for PAs & Secretaries Masterclass
This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professionals to maximize their contribution to the manager, team and the organisation at large. Expect to come away from this masterclass with lots of valuable tips, strategies and “how-to” instructions to help you raise your game as an office professional. This is an insightful training that offers excellent value for money.
This interactive course includes activities and exercises to enhance your learning and the development of practical skills.
Key Learning Outcomes
• Communicate confidently and effectively with your manager, colleagues and other departments.
• Gain assertiveness techniques that will help you influence others & achieve your objectives
• Plan, organise and manage your time more effectively.
• Apply top tips for managing emails.
• Understand the foundations of successful event & project management
• Minutes preparation refresher
• Manage people & conflict for best desired outcomes
Who is this course for?
Office Professionals, Executive Assistants, Personal Assistants, Secretaries, Departmental Co-ordinators, Project Managers and all Clerical and Administrative staff would find this Masterclass beneficial.
Module 1: Effective communication skills
Module 2: Essential assertiveness necessary for today’s business climate & multi-manager settings
Module 3: Effective time management in a reactive support role
Module 4: Effective Social Media Management - Get social skills & master communicating online
Module 5: Effective email management
Module 6: Effective project & event management
Module 7: Effective meetings & minutes – how to extend & refine your minute taking skills
Module 8: Dealing with difficult people, difficult behaviours and workplace conflict
$665.00 or US$190.00 per delegate covering course material, stationery, teas, lunch, refreshments, cordials and the Advanced Essential Skills Masterclass certificate (please note: accommodation and dinner excluded)
5% Corporate Discount for 3 or more bookings from the same organisation.
5% Early Bird Discount for bookings confirmed by the 22nd of February 2019
10% Membership Discount for members of the Institute of Personal Assistants & Secretaries
Pay to our bank account; Institute of Personal Assistants & Secretaries, Steward Bank (Kwame Nkrumah), Acc # 1000102497) and email proof of payment to bWFya2V0aW5nIHwgaXBhcyAhIGluc3RpdHV0ZQ==.
We look forward to sharing our passion for your career with you.