# Event Details - **Event Name**: CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges - **Event Start and End Date**: Thu, 21 May, 2026 at 09:30 am – Thu, 21 May, 2026 at 11:00 am (-04:00) - **Event Description**: Join us to master customer wins and tackle tricky situations with confidence in this fun, interactive session!About this EventAbout the Trainer:Teresa Staton, Senior Tourism Relations Manager for the Virginia Tourism CorporationTeresa Staton brings more than 22 years of experience in customer service training and team development, with a focus on transforming everyday interactions into meaningful experiences. She currently serves as Senior Tourism Relations Manager with the Virginia Tourism Corporation and has managed the Virginia Welcome Center in Covington for the past 16 years. In addition to her leadership roles, Teresa has served as a teaching assistant with Dale Carnegie, where she has helped professionals strengthen their communication, leadership, and relationship-building skills. Teresa is passionate about fostering service cultures that ensure both customers and employees feel valued—an approach that is at the heart of her training sessions.Training Highlights:How to engage with difficult customersHow to make positive experience for you and the customerFiguring out what the customer really wantsSponsored by: Hampton Convention & Visitor Bureau * Visit Newport News * Hampton Roads Workforce Council https://cdn-az.allevents.in/events1/banners/a01dc1a0-4269-11f1-a0ab-0137025ce733-rimg-w1200-h693-dc30357e-gmir.jpg https://cdn-az.allevents.in/events3/banners/a35a27f0-4269-11f1-a0ab-0137025ce733-rimg-w1200-h204-dcfefffe-gmir.jpg - **Event URL**: https://allevents.in/hampton/customer-service-training-session-1-creating-wins-and-managing-challenges/100001987608314975 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: USD ## Event venue details - **city**: Hampton - **state**: VA - **country**: United States - **location**: Hyatt Place Hampton Convention Center - **lat**: 37.0381686 - **long**: -76.3866742 - **full address**: Hyatt Place Hampton Convention Center, 1905 Coliseum Drive, Hampton, United States ## Event gallery - **Alt text**: CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges - **Image URL**: https://dyn-image.allevents.in/generate-image?v=4&title=CUSTOMER+SERVICE+TRAINING%2C+SESSION+1%3A+Creating+Wins+and+Managing+Challenges&date=Thu%2C+21+May%2C+2026+at+09%3A30+am&bg=1 ## FAQs - **Q**: When and where is CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges being held? - **A:** CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges takes place on Thu, 21 May, 2026 at 09:30 am to Thu, 21 May, 2026 at 11:00 am at Hyatt Place Hampton Convention Center, 1905 Coliseum Drive, Hampton, United States. - **Q**: Who is organizing CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges? - **A:** CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges is organized by Hampton Roads Workforce Council. - **Q**: Who is this event for? Is it right for me? - **A:** CUSTOMER SERVICE TRAINING, SESSION 1: Creating Wins and Managing Challenges is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Hampton, this event is thoughtfully curated to deliver a standout experience worth every moment. 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